Director, Sales & Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop Specialty Sales Representatives and Customer Success team members.

• Foster consistent pipeline discipline, activity, and achievement of quotas.

• Develop and propose the sales hiring strategy, including headcount, sequencing, and role design.

• Source and conduct interviews for candidates, with final hiring decisions made by the Chief Growth Officer.

• Collaborate with the Chief Growth Officer and Enterprise Sales Representatives on deal routing, collaboration protocols, and account transitions.

• Oversee pipeline reviews, forecasting, deal coaching, territory and account assignments, and performance management.

• Work alongside Sales/RevOps on pipeline stages, forecasting methodologies, activity monitoring, reporting, and alignment with HubSpot/NetSuite.

• Identify and implement AI-driven workflows and automation for prospecting, call preparation, proposals, CRM maintenance, and reporting.

• Design and facilitate the shift towards a regional pod model.

• Establish commission structures, territory assignments, and procedural frameworks for the pod model.

• Support the transition from a house of brands to a cohesive “One Empower” platform.

• Promote cross-selling and expansion across Empower’s seven subsidiary brands.

• Participate in industry conferences and events to enhance awareness, build partnerships, and generate pipeline.

• Develop onboarding and ramp-up plans for new sales hires.

• Ensure seamless hand-offs from sales to implementation and integrate adoption and renewal signals back into the sales process.

• Provide updates on pipeline, forecasting, team performance, hiring, and pod transitions to the CGO and executive leadership.

• Represent field sales perspectives in go-to-market strategies, marketing initiatives, and product/program feedback.

⛳️ Requirements

• Bachelor’s degree in business, healthcare administration, or a related field; equivalent work experience will be considered.

• Over 7 years of progressive sales experience.

• At least 3 years of direct management and coaching experience with a field or specialty sales team.

• Ideally, experience in healthcare, behavioral health, human services, or a public-sector-adjacent environment.

• Proven track record of building or scaling a sales function successfully.

• Strong capabilities in pipeline management and forecasting discipline.

• Proficient in CRM tools; direct experience with HubSpot is strongly preferred.

• Comfortable collaborating with finance/RevOps on ERP data; familiarity with NetSuite is a plus.

• Ability to coach teams in selling complex, consultative offerings to various buyer types.

• Exceptional coaching, communication, and cross-functional collaboration skills.

• Direct experience in hiring processes, including sourcing, interviewing, and constructing business cases.

• Experience in leading or managing customer success, account management, or renewal functions.

• Familiarity with partnering with RevOps, sales operations, or CRM administration roles.

• Genuine enthusiasm for AI and modern sales tools, with experience in implementing adopted tools or workflows.

• Background check required.

• Must uphold strict confidentiality and adhere to internal data governance and confidentiality policies.

• Willingness to travel approximately 25–35% for in-person meetings, client engagements, and industry conferences.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Retirement savings plan.

• Paid time off and holidays.

• Life insurance coverage.

• Flexible remote work arrangements.

• Opportunities for travel for in-person meetings, client engagements, and industry conferences.