Director, Quality Engineering – Patient Services, Pharmacy

This is a fully remote position, open to applicants in New York.

📋 Description

• Spearhead the quality engineering strategy and implementation across a designated portfolio, domain, or segment.

• Lead and nurture quality engineering managers, leads, engineers, and SDETs.

• Propel organizational structure, talent development, and team performance.

• Set portfolio quality objectives, KPIs, and governance frameworks.

• Integrate built-in quality throughout planning, design, development, testing, and deployment phases.

• Supervise functional, integration, end-to-end, regression, and release validation testing.

• Manage portfolio-level quality risk, including defect trends, release concerns, environmental issues, and inter-team dependencies.

• Promote automation-first methodologies and embed quality signals, validation, and gates within CI/CD pipelines.

• Advocate for the adoption of AI-driven quality engineering capabilities.

• Champion the modernization of quality frameworks, tools, and testing approaches for APIs, distributed systems, and cloud-native platforms.

• Oversee performance, resilience, operational readiness, and security validation.

• Leverage metrics and production insights to foster continuous improvement, maturity, and investment priorities.

• Collaborate with segment and enterprise stakeholders to ensure alignment with broader quality engineering strategies, standards, and reference architecture direction.

• Ensure responsible adoption of AI and compliance with security, privacy, regulatory, and operational standards.

• Lead teams accountable for delivery quality, test automation, release preparedness, and ongoing improvements across various product and application teams.

• Occasionally travel to Humana offices for training or meetings.

⛳️ Requirements

• Bachelor's degree or equivalent experience required.

• Over 10 years of experience in software engineering, quality engineering, testing, or related technical fields.

• More than 5 years of leadership experience managing quality engineering, test automation, or software delivery teams in large enterprise settings.

• Proven experience leading quality engineering execution across multiple agile teams or a complex application/product portfolio.

• Documented success in driving quality engineering modernization, including automation, tooling, process enhancements, and metrics-driven execution.

• Strong knowledge of Agile, DevOps, and CI/CD methodologies.

• Familiarity with API, UI, integration, regression, and end-to-end testing strategies.

• Knowledge of distributed systems and contemporary application architectures.

• Excellent communication and stakeholder management abilities, with the capacity to influence cross-functional leaders.

• Experience in matrixed organizations and leading geographically dispersed teams.

• Minimum home internet speed of 25 Mbps download and 10 Mbps upload required.

• Capability to work from a dedicated space without ongoing interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Remote work arrangement.

• Dedicated home workspace requirement to protect member PHI/HIPAA information.