Director, Project Management

This is a fully remote position, open to applicants in Arizona, +21 more states.

📋 Description

• Translate the company's three- to five-year strategic plan into annual operating objectives, quarterly priorities, measurable goals, and assigned accountability.

• Collaborate with the CEO on organizational structure, capital allocation, pricing strategies, service expansion, technology investments, and market entry decisions.

• Establish a regular executive operating rhythm, which includes leadership meetings, KPI assessments, risk management, and decision tracking.

• Oversee significant cross-functional projects set for rollout between August 2026 and January 2027, encompassing the new 2027 operating model and P&L budget.

• Manage the comprehensive delivery of regulatory filings, licensing, compliance, project management, and managed-portfolio services.

• Develop a scalable Project Management Office (PMO) with uniform intake, scoping, staffing, scheduling, quality assurance, escalation processes, and client standards.

• Implement methodologies for capacity planning, utilization, project profitability, delivery forecasts, and resource allocation.

• Standardize workflows across U.S. and offshore teams while maintaining a high level of client-specific regulatory expertise.

• Act as the executive sponsor for key strategic accounts, ensuring prompt intervention on delivery, relationship, or financial challenges.

• Collaborate with business development teams on solution design, pricing strategies, proposals, implementation, and readiness for new sales opportunities.

• Enhance recurring revenue through standardized managed-service offerings, annual retainers, and cross-selling opportunities within health plans, PBM, TPA, and related markets.

• Drive the adoption of AI-enhanced filing workflows, knowledge management systems, project automation, CRM practices, and regulatory tools.

• Identify processes that can be automated, standardized, centralized, outsourced, or phased out.

• Work alongside technology teams to develop ClearFile's long-term regulatory operations platform and supporting data architecture.

• Cultivate and mentor leadership across operations, client services, project management, regulatory delivery, and business support.

• Implement performance management systems, clarify roles, succession planning, professional development, onboarding, and workforce strategies.

• Launch a standardized PMO and client-success operating framework across major engagements.

• Enhance visibility into project margins, capacity, utilization, revenue forecasts, and account risks.

• Decrease CEO reliance for everyday operations and issue resolution.

• Establish an AI and workflow automation roadmap linked to productivity and margin enhancements.

⛳️ Requirements

• Over 15 years of progressive leadership experience in healthcare payer operations, regulatory consulting, professional services, managed services, health technology, or a closely related domain.

• Proven success in managing operations, client delivery, transformation initiatives, and financial outcomes in a growth-focused or entrepreneurial setting.

• Strong understanding of healthcare payers, regulatory operations, compliance, project delivery, and technology-enabled services is preferred.

• Executive-level financial expertise, including budgeting, forecasting, pricing strategies, margin management, capacity planning, and P&L responsibility.

• Capability to operate strategically while being hands-on, decisive, and highly accountable in fast-paced environments.

• Possess executive presence and sound judgment.

• Ability to foster clarity, trust, and accountability within a growing organization.

• Excellent written and verbal communication skills.

• Systems thinking and operational discipline.

• Strong client orientation and financial acumen.

• Experience in talent development, change leadership, and technological fluency.

🏝️ Benefits

• Medical, Dental, and Vision Benefits

• Options for Health Savings and Flexible Spending Accounts

• 401(k) with Automatic Company Contribution

• Employee Assistance Program

• Company-paid Life and Disability Insurance

• Paid Time Off

• Equipment will be provided to you