Director, Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop operational frameworks to support product initiatives

• Facilitate cross-functional programs involving product, engineering, sales, marketing, implementation, and support teams

• Take ownership of comprehensive program plans for the launch of new products

• Coordinate cross-functional teams to ensure timely completion of tasks and deliverables

• Identify and address dependencies and obstacles early to promote resolution across teams

• Differentiate between essential and desirable priorities under tight deadlines

• Create and uphold standard operating procedures, communication practices, and documentation standards for product releases

• Provide structure and oversight throughout the release processes and implement safeguards to minimize customer-impacting errors

• Manage product operations tools and analytics platforms

• Own frameworks for product metrics including adoption, engagement, retention, and business impact

• Design and set up a customer council at the executive level

• Develop a consistent schedule and framework for the council to guide product strategy

• Collaborate with product and engineering teams to manage releases and ensure timely, high-quality outcomes

⛳️ Requirements

• Bachelor's degree in business, computer science, engineering, or a related field, or equivalent experience

• Over 7 years of experience in product operations, technical program management, or similar roles within B2B/enterprise software companies

• Proven experience managing both formal processes (such as release management) and ambiguous cross-functional projects lacking a predefined approach

• Demonstrated success in driving delivery on a new, rapidly evolving product from initial development to customer pilot

• Experience in coordinating efforts across a large, cross-functional team

• Ability to influence stakeholders without direct authority

• Proficient in using AI-powered tools on a daily basis

• Comprehensive understanding of agile product development methodologies and the entire product development cycle

• Experience in defining and monitoring product metrics, creating dashboards, and converting data into actionable insights

• High proficiency with modern product management tools and analytics platforms

• Exceptional communication skills at the executive level

• Equivalent experience may be considered in lieu of a bachelor's degree

🏝️ Benefits

• 100% remote work environment

• Open and relatively flat organizational structure

• Focus on collaboration, idea sharing, and information exchange

• Inclusive workplace dedicated to diversity

• Entrepreneurial, informal, adaptable, intelligent, and fast-paced culture