Director, Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and manage the operating system for Lone Wolf's Product organization, encompassing processes, tools, data, and communication.

• Take ownership of Product's segment of the software development lifecycle, from discovery and requirements to launch preparedness.

• Collaborate with Engineering on transitions, shared definitions, capacity, and visibility of delivery.

• Drive internal AI integration within the Product team and assess productivity improvements.

• Oversee planning cycles, objectives, and monthly Product Line Reviews.

• Work closely with Product Marketing on go-to-market strategies, launch plans, release notes, and roadmap communication.

• Collaborate with Operations to equip Enablement with product knowledge, release details, and field content.

• Ensure that feedback from customers, support, sales calls, and Deal Desk informs Product prioritization.

• Manage product analytics related to usage, adoption, retention, and overall product health.

• Oversee the Product tool stack, maintain data integrity, and develop the playbook; automate manual reporting and standardize workflows across product lines.

• Report to the SVP of Product & Strategy and work in conjunction with leaders from Product, Engineering, Product Marketing, Operations, Sales, and Customer Success.

⛳️ Requirements

• A minimum of 8 years of experience in product operations, product management, technical program management, or product-focused consulting in B2B SaaS, including at least 3 years in a senior or director role.

• Proven experience in establishing or revitalizing a product operations function within a growing SaaS company, along with tangible examples of your contributions.

• Proficiency with AI tools and the capability to design, implement, and enhance workflows that utilize these technologies.

• Strong analytical skills: defining SaaS product metrics, creating dashboards, and converting analysis into actionable recommendations.

• Familiarity with tools such as Jira, Lovable, Anthropic, OpenAI, Gainsight, Salesforce, and Gong.

• Experience in vertical SaaS, private equity-backed environments, or managing a multi-product portfolio is advantageous.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance packages.

• Opportunities for professional development and continuous learning.

• Flexible working hours and the option for remote work.

• A collaborative and innovative work environment.