Director of Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and continually enhance Gordian's product development lifecycle and operational model from ideation through discovery, development, launch, adoption, and iteration.

• Create a streamlined, scalable xDLC that encompasses Product, Engineering, and Design.

• Establish standards for each lifecycle stage, including decision points and necessary artifacts.

• Develop mechanisms to advance ideas from strategic opportunities through validation, investment, and delivery.

• Conduct annual and quarterly product planning sessions.

• Set up prioritization and investment frameworks across product units.

• Provide visibility into the portfolio regarding strategic initiatives, investments, capacity, risks, and expected outcomes.

• Facilitate trade-off decisions within the portfolio alongside Product and Technology leadership.

• Define and operationalize product performance metrics, translating them into actionable insights for leadership.

• Establish expectations, competencies, career frameworks, methods, and playbooks for Product Management.

• Develop PM onboarding and training programs, as well as communities of practice.

• Create a unified operating cadence for Product and Engineering that emphasizes outcomes, decisions, risks, and learning.

• Oversee the operating toolchain, information architecture, and governance for the Product organization.

• Automate repetitive product management and reporting tasks while promoting AI-enabled workflows.

• Lead and nurture the Product Operations organization.

• Define the charter, priorities, and organizational structure for Product Operations.

• Remove low-value administrative tasks to enhance the overall effectiveness of the Product organization.

⛳️ Requirements

• Over 8 years of progressive experience in Product Management, Product Operations, product strategy, technical program management, or similar software leadership roles.

• Proven experience in building or scaling Product Operations within a complex software or technology environment.

• Demonstrated expertise in designing product operating models, planning processes, and portfolio governance.

• Strong knowledge of contemporary product discovery, product development, and product measurement methodologies.

• Experience collaborating closely with Product, Engineering, UX/Research, Finance, Sales, and Customer Success teams.

• Excellent analytical skills with a proven ability to convert fragmented operational and product data into insights for executives.

• Ability to influence senior leaders and drive organizational change without solely relying on positional authority.

• Exceptional executive communication skills with the ability to simplify complex organizational challenges.

• Experience in leading and developing high-performing teams.

• Bachelor's degree or equivalent practical experience.

• Experience in B2B SaaS.

• Proven track record of transforming a product organization from a project/delivery focus towards persistent product teams and outcome ownership.

• Experience in implementing product analytics and performance frameworks.

• Background in building Product Management competency and career frameworks.

• Familiarity with AI-enabled product development workflows.

• Experience managing a portfolio that includes both established products and new growth ventures.

• Experience in construction technology, facilities management, capital planning, procurement, or related markets is a plus, but not mandatory.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• LTD insurance

• HSA

• 401(k) retirement plan