Director, Product Management – Platform & Customer Lifecycle

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Define and oversee the long-term product strategy for Kin's policy platform and customer experience, transforming overarching business objectives into a structured, sequential roadmap.

• Lead, nurture, and recruit a team of product managers; elevate the standards of craftsmanship, analytical precision, and collaborative efforts across the group.

• Make challenging prioritization decisions between foundational platform initiatives (where the customer is internal and feedback is gradual) and customer-oriented product efforts (where feedback is quicker and the stakes are clearer).

• Collaborate with the engineering lead to formulate the platform's API strategy and configuration model, ensuring Kin's capability to launch new products and adapt to regulatory shifts.

• Advance the Home Hub from its current structure to a digital hub for customers to manage their existing products and a marketplace to offer new ones.

• Work alongside Engineering, Design, Actuarial, Underwriting, Finance, and Legal to facilitate swift and low-friction cross-functional coordination on collaborative tasks.

• Establish success metrics for your area, maintain visibility across the organization, and utilize them to refine roadmap decisions over time.

• Collaborate with engineering and data science leaders to embed AI-native workflows, automation, and intelligence capabilities into both platform and customer interactions.

⛳️ Requirements

• 12+ years of professional experience, including at least 8 years in software product management and at least 3 years in managing and developing PM teams.

• Proven experience in owning both platform/infrastructure products and consumer-facing products; able to manage both simultaneously without bias towards one.

• Experience with large-scale platform modernization or re-platforming, including the ability to sequence migrations without disrupting dependent teams.

• Sufficient technical fluency to engage in architecture and data model discussions, understanding the downstream impacts of platform decisions on reliability, scalability, and regulatory compliance.

• Background in Fintech, Insurtech, or financial services where pricing logic, regulatory constraints, and customer trust were concurrent challenges.

• Demonstrated ability to develop PM talent in addition to delivering outstanding products personally.

• Proficient written and verbal communication skills tailored for both technical and executive audiences.

🏝️ Benefits

• Competitive salary and company equity through Restricted Stock Units (RSUs), awarded as part of our standard compensation package based on role and level.

• 401(k) plan with company matching up to 4% of eligible earnings.

• Multiple medical plan options, along with dental and vision coverage.

• Company-funded HSA contributions based on medical plan selection.

• Company-paid life insurance and short-term disability coverage.

• A range of supplemental benefits options, including long-term disability, critical illness, accident, legal, and pet insurance.

• Access to mental health support and confidential counseling resources.

• Flexible PTO for exempt employees (most employees take 15–20 days per year), in addition to 8 company-observed holidays.

• Paid parental leave, offering up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents.

• Opportunities for career mobility and internal growth across the organization.

• Professional development budgets available for certifications, conferences, and learning, subject to management approval.