Director, Product Management – Instore Selling

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and articulate a comprehensive multi-year product strategy for Lightspeed’s Instore Selling portfolio.

• Guide investment and prioritization decisions informed by customer insights, data analysis, market trends, competitive intelligence, and business results.

• Collaborate with cross-functional leaders to pinpoint opportunities for growth, revenue enhancement, customer satisfaction, and operational efficiency.

• Take ownership of strategy, execution, and measurable outcomes across various product areas, platforms, or a significant portfolio.

• Transform strategy into clear objectives, investment priorities, and operational practices.

• Tackle systemic challenges across teams and uphold accountability for customer and business results.

• Recruit, nurture, and retain top-tier product leaders and managers.

• Advance product management practices, organizational capabilities, and operating models.

• Cultivate an inclusive, collaborative culture with shared responsibility.

• Create alignment among executives and cross-functional teams regarding strategy, priorities, and trade-offs.

• Convey complex customer, market, and business challenges to facilitate informed decisions and prompt action.

• Enhance empathy for customers and retailers while balancing speed, quality, and long-term value.

⛳️ Requirements

• Extensive product management experience within software or technology sectors.

• Proven history of delivering measurable business and customer impact across diverse product areas.

• Experience in formulating and implementing strategy at the portfolio, platform, business unit, or organizational level.

• Strong skills in strategic and portfolio management.

• Experience leading product leaders and managers, including hiring, developing, coaching, and assembling high-performing teams.

• Profound knowledge of product discovery, delivery, experimentation, and outcome-based planning.

• Capability to convert customer insights, market trends, competitive intelligence, and business objectives into actionable product strategies and measurable outcomes.

• Demonstrated ability to influence stakeholders across Engineering, Design, Sales, Marketing, Operations, Finance, Legal, and other functions.

• Exceptional strategic thinking and judgment skills.

• Strong advocacy for customers and empathy for retailers and local businesses.

• Excellent communication and storytelling capabilities.

• Collaborative and low-ego leadership approach.

• Resilience, curiosity, a proactive attitude, commitment to continuous learning, and focus on measurable impact.

• A university degree or equivalent practical experience.

🏝️ Benefits

• A flexible working environment that empowers you to perform at your best.

• A culture that appreciates and celebrates high performance.

• Career-defining opportunities for growth.

• Flexible paid time off alongside remote working policies.

• Equity options available.

• Contributions to your pension plan and RRSP plan, with matching.

• Training opportunities designed to enhance your skills and career.

• Health and wellness credits.

• Time off for volunteering and contributing to your community.

• Access to interest groups, employee-led networks, social committees, and sponsored sports teams.

• Computer purchase program for acquiring a personal MacBook.

• Enhanced parental leave benefits.

• Comprehensive medical, dental, wellness, life, and disability insurance.

• Paid parental leave top-up.

• Opportunities for global mobility and continuous learning.