Director, PDS Projects

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Act as the representative for Facilities Management during the transition of project warranties.

• Oversee warranty support activities from the transition phase until the expiration of the warranty.

• Function as the primary contact for complex post-construction warranty escalations.

• Address and resolve urgent warranty-related concerns with both internal and external stakeholders.

• Work collaboratively with Design, Engineering, Construction, and Vendor teams to create corrective solutions.

• Lead communication and coordination efforts among clients, regional teams, contractors, vendors, and project managers.

• Conduct on-site and virtual meetings to resolve warranty issues based on their scope and complexity.

• Analyze the underlying causes of claims to identify recurring defects, trends, and systemic issues.

• Track claim metrics and contribute to ongoing process improvement initiatives.

• Ensure adherence to client standards, policies, and contractual obligations.

• Foster and maintain robust relationships with clients and stakeholders through proactive communication and meticulous attention to detail.

• Manage multiple priorities independently while ensuring high levels of service and responsiveness.

⛳️ Requirements

• Bachelor’s degree in Construction Management, Project Management, Engineering, Architecture, Business, or equivalent experience.

• 5+ years of experience in facilities management, construction management, or a related field, particularly in post-construction quality assurance or warranty management.

• Knowledge of commercial building systems and construction processes.

• Strong skills in project management, problem-solving, and root cause analysis.

• Experience in managing contractors and vendors while ensuring compliance with client standards.

• Ability to read and annotate construction drawings.

• Proficiency in Microsoft Office, Smartsheet, PlanGrid/Forma, and Bluebeam.

• Excellent verbal and written communication skills, with the ability to effectively manage stakeholder relationships.

• Capability to work independently while demonstrating strong organizational and time management skills.

• Detail-oriented, proactive, and adaptable in a fast-paced environment.

• Willingness to travel up to 40%.

• Candidates must be authorized to work in the United States without the need for sponsorship.

• Submission of a resume and cover letter detailing relevant experience is required.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture and a comprehensive benefits package that prioritizes mental, physical, and emotional health.