Director, Patient Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver operational and account leadership across various patient services client accounts.

• Facilitate key client meetings and engagements.

• Guarantee the timely, accurate, and comprehensive delivery of services, including risk identification and mitigation strategies.

• Manage client operational relationships, focusing on program performance, escalations, and business reviews.

• Establish team missions and articulate team objectives.

• Assess project skill requirements and align them with available talent.

• Create performance standards for management teams and evaluate their success.

• Collaborate with cross-functional departments to foster business growth, expansion, and the introduction of new services.

• Ensure compliance with contracts, patient services tools, and industry standards.

• Track industry trends and upcoming legislation that may impact the business.

• Identify and collaborate with both internal and external resources and experts.

• Develop succession plans for key members of the management team.

• Recruit, train, and nurture operational leaders.

• Lead teams and facilitate educational programs.

• Assess and guide the effectiveness of Senior Managers.

• Mentor and develop Senior Managers to identify root causes and create remediation plans.

• Maintain P&L accountability for the designated Patient Services business unit.

• Allocate human and financial resources to meet objectives.

• Educate managers on financial responsibilities related to their roles.

• Decode contractual language for Senior Managers.

• Promote continuous quality improvement and uphold integrity in business operations.

• Collaborate with Operational Excellence teams on service delivery and project execution.

• Cultivate company culture and values.

• Support company programs and initiatives while adhering to company policies.

• Represent the organization to associates and the general public.

⛳️ Requirements

• A four-year bachelor's degree or an equivalent combination of experience and education.

• At least seven (7) years of relevant experience.

• General understanding of reimbursement and patient assistance programs.

• Familiarity with database elements and functionality, as well as operational policies and processes, particularly regarding distribution/interfaces.

• Excellent interpersonal skills.

• Strong organizational abilities and meticulous attention to detail.

• Proficient in the use of computers and standard office equipment.

• Competent in Microsoft Office applications.

• Capability to manage multiple tasks concurrently.

• Health care research and analytical skills sufficient to support payer research, healthcare policy library, and state management.

• Ability to effectively and efficiently resolve associate issues.

• Critical thinking capabilities.

• Strong understanding of industry and company business practices.

• Flexibility in schedule and hours.

• Some travel may be necessary.

🏝️ Benefits

• Equivalent combinations of experience and education will be taken into account.

• Reasonable accommodations will be made for individuals with disabilities.

• Commitment to equal employment opportunities.

• Supportive company culture that emphasizes company values.