Director, Patient Experience - US Obesity and Related Conditions

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the strategy for a comprehensive patient experience that spans point-of-care, onboarding, retention, patient narratives, and community involvement.

• Collaborate with the Direct to Patient team to seamlessly integrate applicable DTP pathways and interaction points.

• Establish key priorities and guiding principles for patient experience initiatives.

• Transform the needs of patients and caregivers into cohesive programs.

• Detect journey gaps and potential opportunities alongside Consumer, HCP, DTP, and patient support teams.

• Create a framework for community engagement, ambassador, and influencer strategies in conjunction with Corporate Affairs and Patient Advocacy.

• Define the operational model, partner responsibilities, and engagement guidelines for community development.

• Organize patient experience strategies, educational initiatives, and training alongside physicians, field teams, HCP Promotion, and Sales Training.

• Work with HCP and field stakeholders to clarify handoffs, resource materials, timelines, and educational needs.

• Coordinate efforts with Consumer, HCP, digital, access, Medical, Legal, Regulatory, Patient Advocacy, Corporate Affairs, Sales Training, and agency partners.

• Establish ownership, decision-making authority, and collaborative processes among teams.

• Lead and nurture the Patient Experience team.

• Oversee budgetary and resource planning.

• Develop metrics and leverage feedback, engagement, and performance insights to enhance the patient journey.

• Relay strategy, advancements, decisions, and potential risks to senior leadership and cross-functional stakeholders.

⛳️ Requirements

• Doctorate degree with 2 years of marketing and/or business experience in a role associated with a Marketing/Sales commercial organization; OR

• Master's degree with 4 years of marketing and/or business experience in a role associated with a Marketing/Sales commercial organization; OR

• Bachelor's degree with 6 years of marketing and/or business experience in a role associated with a Marketing/Sales commercial organization; OR

• Associate's degree with 10 years of marketing and/or business experience in a role associated with a Marketing/Sales commercial organization; OR

• High school diploma / GED with 12 years of marketing and/or business experience in a role associated with a Marketing/Sales commercial organization.

• Proven track record in leading patient experience, patient engagement, patient support, or consumer health initiatives.

• Experience in designing patient journeys encompassing point of care, onboarding, retention, or Direct-to-Patient pathways.

• Background in collaborating with HCP Promotion, Corporate Affairs, Patient Advocacy, field teams, or Sales Training.

• Strong leadership abilities, strategic planning skills, and capacity for cross-functional influence.

• Experience in pharmaceutical, healthcare, consumer health, or other regulated industries is preferred.

• Sponsorship for this position is not assured.

🏝️ Benefits

• A comprehensive employee benefits package that includes a Retirement and Savings Plan with generous company contributions.

• Group medical, dental, and vision insurance coverage.

• Life and disability insurance options.

• Flexible spending accounts available.

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off policies.

• Flexible work arrangements where feasible.

• Opportunities for career growth and development.

• Support for work/life balance.