Director, Patient Access – Reimbursement

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage a National Field Team of Patient Access Liaisons (PALs).

• Set performance and development objectives for PALs and track their progress throughout the year.

• Recognize Access & Reimbursement trends and work with cross-functional teams to address issues promptly and align resources effectively (ROAR).

• Ensure that all Patient Access Liaisons accurately capture relevant data in the Patient Relationship Management System.

• Provide consistent reporting metrics to ensure all cases progress in a timely manner.

• Organize and facilitate weekly team meetings with PALs and weekly sessions with counterparts leading the Patient Engagement Centers.

• Oversee program processes to guarantee efficiency and deliver a best-in-class customer experience.

• Develop various documents, including standard operating procedures, work instructions, training presentations, etc.

• Supervise all PALs in resolving reimbursement conflicts with their assigned accounts.

• Collaborate with internal and external stakeholders regarding any forthcoming franchise products.

⛳️ Requirements

• A minimum of 10 years of relevant experience, including at least 7 years in patient access and reimbursement.

• 3 to 5 years of management experience or experience training and mentoring peer groups and new hires.

• A BA/BS in life sciences or communications is required; an MBA/MHA is preferred.

• Willingness to travel 60 – 80% of the time.

• Previous reimbursement experience with the ability to explain complex reimbursement scenarios to both patients and medical professionals.

• Capability to solve complex reimbursement issues and suggest effective solutions.

• Highly motivated individual who demonstrates initiative, is proactive, and can work effectively within a team.

• Must have an outstanding positive attitude, exceptional listening abilities, and strong verbal and written communication skills.

• Capacity to manage sensitive information appropriately.

🏝️ Benefits

• Generous vacation time and public holidays recognized by the company.

• Volunteer days.

• Long-term incentives and Employee Stock Purchase Plans or equivalent offerings.

• Employee wellbeing benefits.

• Fitness reimbursement.

• Tuition sponsorship.

• Professional development plans.