Director, Partnership Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily client operations related to acute or physician revenue cycle activities.

• Strategize, develop, and execute policies, objectives, and initiatives.

• Establish and cultivate relationships with clients.

• Influence and steer operations to ensure client performance standards are achieved.

• Convey organizational values and provide effective leadership to team members.

• Clearly communicate plans that include client deliverables, timelines, outcomes, and actions.

• Track bad debt and implement process enhancements in critical areas.

• Recognize shortcomings in client support or performance and suggest solutions.

• Foster relationships and organizational alignment to influence decision-making.

• Collaborate with onsite operational teams to achieve results.

• Take part in and lead program-level meetings with stakeholders.

• Partner with CFO and client leadership on analysis, reporting, and developing service lines.

• Serve as a revenue cycle authority on payer policies, contracting, regulatory updates, and compliance requirements.

• Aid client leadership in grasping revenue cycle processes, metrics, tools, and reports.

• Conduct monthly client meetings focused on operational performance, strategic initiatives, partnership prospects, and escalated support needs.

⛳️ Requirements

• Must reside and have authorization to work within the United States.

• Relevant experience, knowledge, skills, education, and/or licensure in revenue cycle management and client operations will be considered in compensation decisions.

🏝️ Benefits

• Comprehensive benefits package including healthcare, time off, retirement, and wellness programs.

• Professional certification pertinent to the associate’s field.

• Tuition reimbursement opportunities.

• Quarterly and annual incentive programs for employees who exceed expectations.

• Flexibility in work-life balance.

• Opportunities for professional development.