Director, Partnership Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily client operations related to acute or physician revenue cycle activities

• Strategize, develop, and execute policies, objectives, and initiatives

• Establish and maintain client relationships while guiding and directing operations

• Convey organizational values and offer positive leadership to team members

• Meet and exceed client performance expectations

• Clearly outline plans with client deliverables, timelines, outcomes, and actions

• Track bad debt and implement process improvements in crucial areas

• Identify deficiencies in client support or performance and suggest improvement strategies

• Foster organizational alignment and engage onsite operational teams to achieve results

• Lead and contribute to program-level stakeholder meetings

• Collaborate with CFO and client leaders on analysis, reporting, and service line development

• Communicate updates related to payer policies, contracting, regulatory changes, and compliance requirements

• Support client leadership with revenue cycle processes, metrics, tools, and reports

• Conduct monthly client meetings that cover operational performance, strategic initiatives, partnership opportunities, and escalated support needs

⛳️ Requirements

• Must reside and be authorized to work in the United States

• Proficiency in acute or physician revenue cycle activities

• Familiarity with revenue cycle processes, metrics, tools, and reports

• Understanding of payer policies, contracting, regulatory updates, and compliance requirements

• Capability to develop and implement policies, objectives, and initiatives

• Skill in building and nurturing client relationships

• Ability to influence and guide operations

• Competence in analyzing, reporting, and supporting service line development

• Expertise in monitoring bad debt and process improvements

• Skill in identifying performance or client support gaps and proposing solutions

🏝️ Benefits

• Comprehensive benefits package that includes healthcare, paid time off, retirement plans, and well-being programs

• Opportunity for professional certification relevant to the associate’s field

• Tuition reimbursement available

• Incentive programs offered quarterly and annually

• Flexibility to maintain work-life balance

• Opportunities for professional development

• Option for remote work