Director – Operations Learning Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate comprehensive learning delivery processes to uncover opportunities for standardizing workflows, prioritizing tasks, and enhancing efficiency.

• Create process documentation, standard operating procedures (SOPs), and enablement toolkits for the development, approval, and deployment of content.

• Enhance the usability, accessibility, and performance of learning experiences provided through LMS and associated systems.

• Transform intricate processes into learner-friendly assets and workflows that align with organizational objectives.

• Design, execute, and manage governance policies for learning content and systems.

• Establish processes for intake and prioritization of learning-related requests.

• Collaborate with Operations, Product, and Program teams to ensure processes and systems operate efficiently.

• Monitor and report on the creation of training materials, engagement levels, and user feedback.

• Manage cross-functional learning enablement projects from initial intake to post-launch evaluation.

• Develop and sustain project plans, timelines, and strategies for risk mitigation.

• Facilitate stakeholder forums and working groups to promote transparency, accountability, and shared ownership.

⛳️ Requirements

• Minimum of 5 years of experience in learning operations, process management, program enablement, or project management within a matrixed organization.

• Proven success in establishing scalable governance frameworks and optimizing learning or knowledge systems.

• Familiarity with LMS platforms, with a preference for LearnUpon.

• Capacity to collaborate with cross-functional teams and convert business processes into actionable workflows and enablement strategies.

• Proficient in Confluence, JIRA, Articulate 360, and project management tools such as Asana, Smartsheet, or MS Project.

• Understanding of content authoring tools that incorporate AI integrations and review processes.

• Exceptional written and verbal communication skills, along with stakeholder facilitation and change management abilities.

• Strategic thinker capable of balancing high-level planning with detailed execution.

• Demonstrated ability to build relationships and influence others towards action.

• Willingness to travel 4–6 times a year to College Board offices or for College Board business purposes.

• Commitment to expanding educational and career opportunities through mission-driven work.

• Curiosity and enthusiasm for emerging technologies, with a readiness to embrace AI-driven solutions.

• Clear and effective written and verbal communication skills.

• A learner's mindset with a dedication to continuous growth.

• Strong drive for impact and excellence, including a data-informed approach to decision-making.

• Collaborative and empathetic working style.

• Authorization to work in the United States.

🏝️ Benefits

• Flexibility to work fully remote or hybrid for candidates residing near College Board offices.

• Eligibility for annual bonuses.

• Opportunities for merit-based raises and career advancement.

• Work in a mission-driven environment where your contributions make a difference.

• Commitment to team development and success.

• Comprehensive benefits package offered.

• Supportive team culture.

• Occasional travel required for in-person business meetings.