Director, Operations

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Oversee organizational operational functions across cloud, software, and on-premise compliance portfolios.

• Facilitate strategic country engagement to align global regulations with compliance operations and Cisco’s cybersecurity objectives.

• Direct compliance efforts related to the EU Cyber Resilience Act.

• Address customer trust implications arising from industry changes such as frontier AI models in Project Glasswing.

• Coordinate team operations with Cisco’s Product Organization to enhance alignment and prioritization.

• Focus on Sales and customer needs to promote revenue growth and customer satisfaction.

• Oversee budgeting, forecasting, and management of multi-vendor relationships.

• Propel AI-driven compliance initiatives through automation.

⛳️ Requirements

• A minimum of 10 years of relevant work experience in technology, cybersecurity, or complex operational settings.

• Extensive knowledge in cybersecurity.

• Background in technical or engineering roles within intricate product architectures.

• Proven experience in conducting comprehensive operations reviews across cross-functional product and sales teams.

• History of managing complex budgeting, financial forecasting, and multi-vendor relationships.

• Ability to effectively engage senior executives at the VP level and above.

• Exceptional collaboration and interpersonal communication skills.

• Capacity to lead in a dynamic, fast-paced environment.

• Experience in setting, tracking, and reporting clear objectives and success metrics.

• Strong skills in data-driven decision-making, process automation, and implementing AI solutions.

• A Bachelor’s degree in a technical field is beneficial, though not mandatory.

• Technical certifications such as CISSP, CCSP, and CCNP are advantageous, but not required.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on the hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco’s policies.