Director of Technical Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and implement a technical enablement strategy that aligns with business goals and go-to-market approaches.

• Maintain an updated annual roadmap and set priorities.

• Enhance customer-facing technical team confidence in demonstrations, objection handling, and communicating product value.

• Create, implement, and expand onboarding and continuous learning initiatives for Solutions Engineers, Professional Services, Support, and other technical teams.

• Manage technical training materials, product deep-dives, playbooks, competitive guides, demos, hands-on labs, eLearning modules, launch kits, and certifications.

• Lead or assist in bootcamps, certifications, product training, and technical workshops.

• Take ownership of external enablement for customers and partners, which includes online content, live workshops, and certification programs.

• Develop and operate enablement systems, including request intake, training registration, and a centralized knowledge hub.

• Collaborate with Product, Engineering, Sales, Marketing, Customer Success, Partner Operations, Professional Services Marketing, Support Enablement, Sales Enablement, and Learning & Development teams.

• Coordinate enablement for product launches and ensure that internal teams are trained on new features, value propositions, and technical details.

• Keep track of product roadmaps, industry trends, competitive landscapes, and best practices in technical enablement.

• Lead, mentor, and develop program managers and technical trainers; establish goals and evaluate performance.

• Promote continuous learning through weekly technical updates, office hours, and reinforcement sessions at 30/60/90 days.

• Monitor and analyze the effectiveness of enablement using KPIs such as ramp time, certification completion, productivity, customer usage, feedback scores, enrollment and completion rates, demo scores, and time-to-competency.

⛳️ Requirements

• Bachelor’s degree in Education, Instructional Design, Computer Science, Information Technology, Engineering, Business, or a related discipline.

• Over 5 years of experience in Enablement, Instructional Learning, or Instructional Design.

• More than 8 years of experience in a technical role, preferably within the computer security sector.

• Ability to convert technical features into business value.

• Expertise in creating clear, structured enablement materials, including playbooks, how-to guides, technical briefs, and FAQs.

• Familiarity with Learning Management Systems (LMS) and Content Management tools such as Confluence.

• Experience with work intake and partner portal tools like Jira Service Desk and Impartner.

• Basic understanding of sales productivity tools.

• Proven ability to track and report on KPIs such as ramp time, certification completion, sales readiness, and customer consumption.

• Experience in using or developing interactive demos and product sandboxes, including CloudShare.

• Experience in creating blended learning programs that encompass e-learning, live workshops, and certifications.

• Ability to discuss APIs, cloud infrastructure, integrations, security, and architecture at a high level.

• Experience in building AI-enabled workflows or agents, such as Atlassian Rovo or ChatGPT.

• Self-driven leadership with direct team management and cross-organizational influence.

• A technical, organized, and analytical mindset combined with creative problem-solving skills.

• A passion for continuous learning and the application of innovative solutions.

• Excellent situational awareness and business acumen.

• Strong project management capabilities.

• Exceptional written, verbal, interpersonal, communication, and presentation skills.

🏝️ Benefits

• Competitive salary and comprehensive health, dental, and vision insurance.

• Retirement savings plans with company matching (401(k) or RRSP).

• Generous paid time off, including holidays and vacation days.

• Paid parental leave and family support benefits.

• Life and disability insurance coverage.

• Flexible spending and health savings options (where applicable).

• Health and wellness support, including gym reimbursement and wellness initiatives.

• Employee Assistance Program offering 24/7 confidential support for employees and their families.

• Educational assistance and opportunities for professional development.

• Access to LinkedIn Learning and ongoing learning resources.

• Employee referral bonus program and additional company perks and discounts.

• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project successes, milestone achievements, and exceptional contributions.

• Business travel insurance and global support programs for employees.