Director of Service Delivery

This is a fully remote position, open to applicants in Maryland, +2 more states.

📋 Description

• Lead and manage all service delivery functions for cybersecurity and cloud security professional services engagements, ensuring that quality, timelines, and compliance standards are achieved.

• Oversee the delivery lifecycle for FedRAMP advisory, implementation, continuous monitoring, and related security programs.

• Drive operational strategy and governance frameworks to ensure consistent, high-quality delivery across all accounts.

• Collaborate with Sales, Compliance, and Customer Success teams to enhance service offerings, address issues, and improve customer satisfaction.

• Ensure adherence to industry standards including NIST 800‑53, FedRAMP Moderate/High, DOD IL frameworks, and agency-specific ATO requirements.

• Develop, mentor, and cultivate high-performance technical delivery teams, encompassing project managers, cloud architects, security engineers, and security analysts.

• Work closely with executive leadership to anticipate resource requirements, optimize utilization, and support organizational growth initiatives.

• Maintain a comprehensive understanding of emerging cybersecurity risks, cloud technologies, and trends in federal compliance.

• Review and authorize statements of work, delivery plans, and technical program documentation.

• Establish KPIs and promote continuous improvement across delivery operations.

⛳️ Requirements

• U.S. Citizenship (mandatory)

• Over 10 years of experience in leading service delivery, program management, or operations within a cybersecurity, cloud services, or federal consulting environment.

• Practical FedRAMP experience including advisory, implementation, or continuous monitoring.

• Demonstrated success in managing complex technical programs for U.S. Federal agencies or regulated industries.

• Extensive proficiency with Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).

• Strong understanding of federal security frameworks such as NIST 800‑53, FISMA, DFARS/CMMC, SOC, and ATO processes.

• Exceptional leadership, communication, and stakeholder management skills.

• Experience in managing distributed technical, professional services teams and large-scale delivery organizations.

🏝️ Benefits

• Health/Dental/Vision

• 401(k) match

• Paid Time Off

• STD/LTD/Life Insurance

• Referral Bonuses

• Professional development reimbursement

• Parental leave