Director of School Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the strategic account owner and principal relationship manager for a specific portfolio of university partners.

• Cultivate trust-based relationships with housing directors, leaders in student affairs, financial services teams, and risk management offices.

• Provide consultation to institutions regarding effective practices, areas needing improvement, and how GradGuard can enhance student experiences.

• Identify and pursue opportunities to broaden GradGuard's influence across various departments, products, and partnerships.

• Oversee the financial performance of the business portfolio, focusing on retention, growth, and revenue enhancement.

• Develop strategies, implement them with diligence, and maintain accountability for results.

• Represent partners internally by sharing insights, highlighting needs, and contributing to the development of GradGuard's offerings in higher education.

• Work collaboratively with marketing, product, and sales teams.

⛳️ Requirements

• 2–5+ years of experience in a role that effectively combines higher education (student housing, residence life, student affairs, campus operations) with account management, customer success, or strategic partnerships.

• Direct experience in higher education administration or student housing operations is highly desirable.

• Knowledge of embedded insurance, EdTech, or financial services is advantageous.

• Proven history of achieving outcomes, retaining and expanding a portfolio, meeting targets, and discovering effective solutions.

• Capacity to work independently, navigate complex organizations, identify the right contacts, and devise a plan without external guidance.

• Proficient in building relationships and presenting to senior stakeholders, including VPs of Student Affairs and housing coordinators.

• Comfortable using modern sales and CRM tools; experience with Salesforce is strongly preferred.

• Familiarity with the Apple ecosystem, including Keynote, is a plus.

• Willingness and capability to travel up to 30% of the time for campus visits, conferences, and partner events.

• Bachelor's degree is preferred.

• Must reside in an eligible U.S. state; California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, New Jersey, New York, Vermont, Washington, and Washington, D.C. are excluded.

🏝️ Benefits

• Flexible remote work arrangement.

• Individual contributor position with a significant level of autonomy.

• Support from marketing, product, and sales teams.

• Chance to collaborate with senior campus leaders and higher education institutions.

• Opportunities for professional development and best-practice support through College Life Protected.