Director of RevOps

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the operational foundation for Customer Success, Professional Services, Support, and Renewals.

• Develop and execute scalable systems that minimize manual tasks across onboarding, health scoring, escalations, capacity forecasting and management, service delivery, and the renewal process.

• Create analyses that highlight churn risks, expansion opportunities, service margins, and support efficiency, converting insights into process and systems enhancements.

• Establish and sustain the operational infrastructure for our partner ecosystem, including partner onboarding, deal registration, co-sell tracking, partner-sourced pipeline reporting, certifications, delivery quality, churn, and PSAT.

• Assist with essential sales operations, including pipeline hygiene, forecasting cycles, process inquiries, and CRM workflow improvements.

• Design robust systems rather than temporary fixes.

• Collaborate with AI tools to expedite systems design, administration, and integration tasks that traditionally required dedicated administrators.

• Create AI-driven analytical tools and self-service reporting that empower leaders across the organization to independently address their inquiries.

• Conduct analyses that transform our operational approach instead of merely reporting figures.

• Develop the business case for investments in processes and systems.

⛳️ Requirements

• Over 10 years of experience in operational roles within SaaS companies.

• More than 5 years supporting Customer Success, Professional Services, Support, and/or Renewals teams.

• Proven track record of designing and implementing scalable business systems (CRM, CS platforms, support tools, billing/renewal infrastructure).

• Examples of systems include: Salesforce, Hubspot, Gainsight.

• Demonstrated experience in conducting analyses that have shaped process and systems modifications.

• Practical, hands-on experience using AI to enhance your output in systems work, analytics, or tool creation; be ready to showcase your projects.

• Comfortable functioning as a senior individual contributor: you are the operations team, augmented by AI, and you appreciate this arrangement.

• Proven ability to translate operational and systems initiatives into measurable business value.

• Successful history of working as part of a virtual global team environment.

• Excellent time management and people alignment skills.

• Bachelor’s degree or equivalent.

• Authorized to work legally in the United States.

• Fluency in English (both spoken and written).

🏝️ Benefits

• Bonus.

• Equity.