Director of Resident Maintenance

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic leadership, operational oversight, and P&L responsibility for Resident Maintenance operations.

• Ensure that highly automated, multi-million-dollar warehouse systems (AS/RS, conveyor systems, AGVs) operate with maximum reliability and minimal downtime.

• Lead a network of Resident Maintenance Managers, Site Managers, and automation technicians.

• Guide resident maintenance teams to guarantee the proper operation and upkeep of deployed solutions.

• Encourage teams to creatively solve problems and enhance service delivery.

• Collaborate with leaders in Engineering, Customer Support, Commissioning, Sales, and Marketing.

• Act as the escalation point for customers within Resident Support Models.

• Oversee a portfolio of complex customer sites that utilize advanced material handling systems.

• Standardize preventative, predictive, and corrective maintenance programs across various sites.

• Serve as the senior escalation point for client partners.

• Conduct performance reviews and ensure adherence to SLAs and KPIs.

• Manage Resident Maintenance P&L, resource allocation, contract optimizations, and spare parts procurement.

• Collaborate with Sales to develop headcount, skills, RACI, job descriptions, and operational requirements for new site deployments and launches.

• Promote a zero-harm safety culture and compliance with OSHA, local regulations, and internal operating procedures.

• Utilize CMMS data and data-driven analytics to identify inefficiencies and enhance asset life and labor.

• Build, mentor, and develop the engineering and technical workforce.

• Supervise Regional Managers and Site Managers of large facilities.

⛳️ Requirements

• Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering.

• A minimum of 10 years of experience in engineering leadership within high-speed manufacturing, supply chain logistics, distribution centers, or industrial material handling.

• Background in Reliability Engineering.

• Proficiency in discussing key metrics such as MTTR and MTBF.

• In-depth technical knowledge of automated warehouse environments, complex conveyor systems, robotics, controls, and PLCs.

• Advanced understanding of contemporary CMMS tools (e.g., MaintainX, EAM) and data tracking tools to optimize preventative workflows.

• Exceptional communication skills with the ability to negotiate effectively in high-pressure situations with customers.

• Strong customer focus with the capacity to build relationships and establish trust, respect, competence, and confidence swiftly.

• Willingness to travel up to 30-40% to oversee site startups, audit sites, and engage with critical customer stakeholders.

🏝️ Benefits

• Medical Insurance.

• Dental Insurance.

• Vision Insurance.

• Health Care Concierge Service.

• 401(k) Retirement Plan (Pre-tax & Roth).

• Company-paid Basic Life Insurance, Short-Term Disability & Long-Term Disability.

• Voluntary Life & AD&D Insurance.

• Voluntary Accident, Critical Illness & Hospital Indemnity Insurance.

• Milk Stork Program.

• Wellness Program with gift card redemption and wellness challenges.

• Paid Time Off (Vacation, Sick & 10 Holidays).

• Training & Development.