Director of RCM Account Management

📋 Description

• Lead, mentor, and cultivate a high-performing team of RCM Account Managers, promoting a client-centric culture of collaboration, accountability, and continuous improvement.

• Collaborate with the VP and General Manager of Physician RCM on staffing assessments, talent development, and succession planning.

• Oversee cross-functional onshore and offshore teams responsible for all facets of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions.

• Act as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are surpassed through proactive engagement and strategic guidance.

• Facilitate strategic business review meetings and planning sessions for high-value clients in conjunction with account managers and internal leadership.

• Work directly with clients to optimize workflows, identify areas for improvement, and guarantee seamless service delivery aligned with their evolving needs.

• Establish and maintain KPIs, performance metrics, and reporting structures to monitor service delivery, client satisfaction, and team performance.

• Evaluate performance trends, financial data, and client feedback to inform strategic decisions and promote continuous improvement.

• Track staff performance trends, provide coaching, and implement quality assurance initiatives to uphold best-in-class service standards.

• Propel account growth and retention by uncovering opportunities for new services or expanded partnerships.

• Assist with contract renewals, pricing discussions, and proposal preparation for strategic accounts.

• Proactively identify risk areas and implement retention strategies for at-risk clients.

• Foster strong internal communication across departments to ensure alignment and encourage knowledge sharing.

• Collaborate with Nextech leadership to report on KPIs, suggest system enhancements, and address challenges or successes within the program.

• Ensure adherence to all relevant government regulations and industry standards.

• Lead or engage in special projects and perform additional duties as necessary to support evolving business priorities.

⛳️ Requirements

• Bachelor’s degree in business, Healthcare Administration, or equivalent relevant experience.

• 8+ years of progressive experience in revenue cycle management or healthcare operations.

• 5+ years in a leadership position, managing client-facing account management teams.

• Proven success in managing enterprise-level clients, including direct interaction with C-suite and board executives.

• Demonstrated ability to enhance client satisfaction, retention, and growth through strategic account management.

• Extensive knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.).

• Familiarity with RCM platforms (NextGen preferred), automation tools, and a strong technical aptitude. Specialty RCM knowledge in podiatry is a plus.

• Strategic thinker with robust analytical and problem-solving skills.

• Outstanding communication, relationship management, and organizational skills with a client-first approach.

• Adaptable to change and eager to learn different processes—we are Assemblers, after all!

• Capability to perform effectively in a fast-paced and dynamic environment.

• Prolonged periods of sitting at a desk and working on a computer; ability to occasionally lift or carry up to 10 pounds.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k)

• Paid time off

• Company bonus programs