Director of QA

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and take ownership of Blooming Health’s QA strategy across web applications, backend services, APIs, integrations, data workflows, AI-enabled features, and capabilities across a multi-product platform.

• Build and manage a scalable QA function that supports various engineering pods and product workstreams.

• Establish quality standards, develop test strategies, set release gates, manage defect processes, and create QA metrics.

• Collaborate with Engineering and Product leadership to integrate quality throughout the Software Development Life Cycle (SDLC).

• Design and enhance automation-first testing approaches for UI, API, integration, regression, performance, and end-to-end testing.

• Increase test coverage, alleviate the manual regression workload, and boost release confidence.

• Implement testing that is integrated with CI/CD, manage test data, oversee environment management, and generate quality reports.

• Ensure QA readiness for releases, roadmap commitments, customer launches, integrations, and platform modifications.

• Drive the processes of defect triage, root cause analysis, regression planning, and prevention of production issues.

• Develop QA strategies specifically for AI-enabled and autonomous product experiences.

• Validate AI model performance, output quality, guardrails, edge cases, monitoring, feedback loops, and reliability in production.

• Support quality assurance processes for data pipelines, integrations, analytics workflows, and member interaction data.

• Collaborate with Engineering and DevOps to enhance observability, monitoring, incident response, SLOs/SLAs, production health, performance, load, and reliability testing.

• Create quality dashboards and metrics that track defect trends, automation coverage, release quality, test stability, escaped defects, and issues impacting customers.

• Act as a senior QA partner to Engineering, Product, Customer Success, Security, Data, AI, and Operations teams.

• Communicate quality risks, tradeoffs, and release readiness to both technical and non-technical stakeholders.

• Ensure QA processes are compliant with HIPAA, SOC 2, HITRUST, and other relevant standards.

• Assist in compliance documentation, testing evidence, and process maturity for audits and enterprise clients.

⛳️ Requirements

• Extensive QA leadership experience in B2B SaaS, health tech, fintech, enterprise software, or other complex regulated technology environments.

• Demonstrated experience in building or scaling a QA function across multiple engineering teams or product pods.

• In-depth hands-on knowledge of QA automation, test frameworks, CI/CD-integrated testing, API testing, regression testing, integration testing, performance testing, and end-to-end testing.

• Strong technical comprehension of architecture, APIs, cloud systems, data flows, integrations, and complex platform dependencies.

• Experience in enhancing QA processes within the SDLC, including test planning, acceptance criteria, defect management, release readiness, root cause analysis, and quality metrics.

• Experience in testing complex platform products, multi-product systems, workflow automation, data-intensive applications, or enterprise integrations.

• Experience working with distributed engineering and QA teams; experience with India-based teams is highly preferred.

• Excellent cross-functional collaboration skills with Engineering, Product, Security, Customer Success, Data, AI, and Operations teams.

• Ability to balance speed and quality in a dynamic startup or growth-stage environment.

• Exceptional communication skills for discussing quality risks, release readiness, tradeoffs, and process improvements.

• Strong leadership abilities in managing people, including hiring, coaching, performance management, team development, and fostering a high-accountability QA culture.

• Preferred experience in healthcare technology, particularly in payer, provider, public health, social care, care coordination, or member engagement.

• Preferred experience in testing healthcare integrations such as Epic, Cerner, FHIR, HL7, claims data, eligibility data, or interoperability workflows.

• Preferred experience working in HIPAA-regulated environments.

• Preferred experience in supporting SOC 2, HITRUST, NIST, or similar compliance frameworks.

• Preferred experience in testing AI/ML-powered or LLM-enabled products, including agentic workflows, conversational systems, automation logic, model outputs, guardrails, and monitoring.

• Preferred experience with Cypress, Playwright, Selenium, Postman, REST APIs, GCP, AWS, MongoDB, PostgreSQL, Node.js, CI/CD pipelines, and test management platforms.

• Preferred experience in introducing QA automation into organizations previously dependent on manual testing.

• Prior experience in facilitating the scaling of engineering quality during a significant growth phase is preferred.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Generous paid time off policy including vacation, sick leave, and holidays.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.