Director of Psychiatric Clinical Operations

This is a fully remote position, open to applicants in Alabama, +6 more states.

📋 Description

• Oversee clinical documentation and quality audits, as well as quality assurance initiatives and investigations related to provider performance, prescribing issues, documentation quality, and regulatory compliance.

• Offer actionable, constructive, and clinically informed feedback to psychiatric providers.

• Collaborate with Legal, Compliance, Credentialing, and Patient Safety teams to ensure adherence to regulatory and professional standards.

• Stay updated on evolving telehealth, prescribing, and psychiatric practice regulations, communicating changes throughout the organization.

• Identify trends impacting psychiatric providers and suggest operational enhancements.

• Directly manage and develop members of the Psychiatry Operations team.

• Set team priorities, workflows, performance expectations, and operational objectives.

• Coach and mentor team members through complex clinical and operational challenges.

• Assist in workforce planning, hiring, onboarding, and professional development.

• Track KPIs, quality metrics, provider engagement data, and operational trends.

• Utilize data-driven approaches to enhance provider experience, member outcomes, and operational efficiency.

• Lead or participate in strategic initiatives related to psychiatric care delivery, provider support, quality assurance, and risk mitigation.

• Create scalable operational processes to facilitate the growth and expansion of psychiatric services.

• Act as a clinical subject matter expert for psychiatric care delivery and medication management workflows.

• Collaborate with stakeholders in Product, Engineering, AI, and Clinical Operations on platform improvements.

• Provide clinical guidance on products, tools, workflows, and technological initiatives.

• Promote the adoption of AI-enabled workflows and quality initiatives.

• Work alongside Marketing, Communications, and Public Relations teams.

• Engage in provider-facing webinars, training sessions, educational content, and media opportunities.

• Represent BetterHelp’s commitment to providing safe, ethical, and accessible psychiatric care.

• Maintain a small psychiatric client caseload of approximately 2–3 clinical hours per week.

• Support quality initiatives related to insurance and payer matters.

⛳️ Requirements

• Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing.

• At least 8 years of post-licensure clinical experience in psychiatric assessment, diagnosis, and medication management.

• Proven leadership, supervisory, or management experience.

• Strong knowledge of psychiatric prescribing practices, risk assessment, documentation standards, and clinical quality management.

• Experience in investigating or resolving complex clinical, quality, compliance, or provider performance issues.

• Excellent analytical and problem-solving abilities with the capacity to make data-informed decisions.

• Outstanding written, verbal, and presentation skills.

• Ability to collaborate effectively with clinical, operational, legal, product, and executive stakeholders.

• Comfortable operating in a fast-paced, high-growth technology setting.

• Demonstrated ability to manage competing priorities and successfully drive projects to completion.

• A passion for enhancing access to high-quality mental healthcare through innovation and technology.

• Ideally located or licensed in AL, GA, IN, MO, MS, NC, OH, TN, TX.

• Preferred experience in delivering psychiatric services via telehealth.

• Prior experience with digital health organizations is preferred.

• Experience in supporting or supervising other psychiatric providers is preferred.

• Background in healthcare operations, quality assurance, utilization management, or clinical leadership roles is preferred.

• Familiarity with state and federal telehealth and prescribing regulations is preferred.

• Experience supporting AI-enabled healthcare initiatives or healthcare technology products is preferred.

• Previous experience with UpLift or similar virtual care platforms is preferred.

🏝️ Benefits

• Remote work with regular in-person bonding experiences sponsored by the company.

• Competitive compensation.

• Comprehensive perks program, including free therapy and employee wellness initiatives.

• Excellent health, dental, and vision insurance coverage.

• 401k benefits with employer matching contributions.

• Provision of any hardware or software that enhances your productivity and satisfaction.

• Eligibility for performance bonuses.

• Coverage for travel expenses related to required office visits and company offsite events.

• Reasonable accommodations for employees unable to travel under special circumstances.