Director of Professional Services – Operations

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Manage and enhance daily operations to ensure efficiency, scalability, and alignment with strategic goals

• Direct operational planning, process enhancements, and cross-departmental collaboration to improve organizational performance and execution

• Collaborate with executive leadership to convert strategy into actionable initiatives

• Establish operational frameworks and guarantee consistent delivery of high-quality products and services

• Lead, mentor, and cultivate the Operations team

• Drive workforce planning, talent acquisition, onboarding, succession planning, and employee development initiatives

• Ensure successful execution of client engagements and enhance project delivery frameworks

• Track project performance, mitigate delivery risks, and promote continuous improvement

• Lead strategic workforce and capacity planning while optimizing resource allocation

• Advocate for exceptional client experiences, manage complex client challenges, and strengthen long-term client relationships

• Spearhead operational excellence and process improvement initiatives

• Develop and refine business processes, systems, and governance

• Promote the adoption of technology, automation, and operational best practices

• Establish delivery governance, financial oversight, quality management, operational risk practices, and operational reporting as the organization expands

⛳️ Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field is required; a Master’s degree is preferred

• 7–10+ years of experience in operations, program management, or related roles within a services organization

• 3–5+ years of leadership experience managing teams and cross-functional projects

• Demonstrated ability to design and implement scalable operational processes and systems

• Strong analytical, organizational, problem-solving, communication, and change management skills

• Experience working within a scientific, technical, engineering, consulting, or professional services organization

• Ability to collaborate with highly specialized scientific and technical staff

• Comfort in an environment where discovery is a fundamental aspect

• Experience managing cross-functional projects

• Familiarity with Lean, Six Sigma, or EOS methodologies is preferred

• Experience in high-growth or scaling organizations is preferred

• Experience in regulated environments such as CLIA, CAP, or ISO is preferred

• Project and portfolio management skills are preferred

• Experience with resource planning and utilization management is preferred

• Understanding of project economics, pricing assumptions, margins, and forecasting is preferred

• Must reside in the US and be able to provide employment eligibility; sponsorship is not available at this time

🏝️ Benefits

• Competitive Compensation

• Paid Time Off

• Fully remote work

• Company supplied phone and computer

• Medical, Dental, Vision coverage/stipend

• 401(k) with company match

• Flexible Spending Accounts

• Employee Assistance Program

• Employee Discount Program