Director of Product, Pay

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the product experience and technology-driven workflows that facilitate purchases through payment processing, invoice handling, and reconciliation.

• Drive the product strategy, discovery, definition, delivery, instrumentation, and post-launch enhancements for Pay.

• Establish customer and administrator interactions for virtual cards and various payment methods, covering controls, payment status, failures, disputes, and intervention pathways.

• Manage product requirements, quality instrumentation, and assess the technical integration and viability of payment rails and partners in collaboration with Engineering.

• Enhance the reliability and operability of payment journeys using production data and customer insights.

• Oversee workflows for invoice capture, extraction, matching, exception resolution, and reconciliation related to purchasing activities.

• Minimize manual intervention and service costs by improving accuracy, automation, and exception management.

• Define Pay-side data and workflows for integrating reconciliation into customer financial systems.

• Implement AI-assisted extraction, matching, or exception handling, ensuring evaluation, human oversight, and auditability.

• Manage requirements for decision-making systems, customer experience, and payment-rail implementation for approved credit or working-capital products.

• Develop evidence-based product roadmaps and contribute to business case inputs for the CTO portfolio process.

• Convert Payments business processes into actionable product plans.

• Co-approve specifications with the Payments business and collectively accept delivered results.

• Establish success metrics and instrumentation prior to delivery; evaluate post-launch results and advise on whether to scale, enhance, or discontinue.

• Suggest packaging, entitlements, and mechanics for the Pay module.

• Create and implement promotional and adoption strategies within Finance-approved economic frameworks.

• Offer product explanations, documentation, and demo materials.

• Integrate payment controls, auditability, and evidence into the product in collaboration with Engineering and Security.

⛳️ Requirements

• Extensive experience in product management within payments, fintech, embedded finance, AP automation, or other financially intricate workflows.

• Proven experience leading product managers or readiness for product leadership, with a track record of coaching and developing team members.

• Demonstrated success in enhancing a product’s reliability, time-to-market, or unit cost outcomes, including measurable results and trade-offs made.

• Experience with partner-dependent products and a sound judgment regarding build-versus-partner decisions.

• Familiarity with payment flows, card controls, invoice matching, reconciliation, fraud and disputes, and audit standards.

• Ability to collaborate effectively across Product, Engineering, Payments, Finance, Risk, and Operations without conflating collaboration with decision-making authority.

• Strong written communication skills.

• Capability to transform business requirements into agreed specifications and measurable product results.

🏝️ Benefits

• Significant ownership over a key product pillar.

• Opportunity to build and nurture a high-performing Product team.

• Dynamic, fast-paced, high-ownership work environment.

• Employer-sponsored 401(k) plan.

• Flexible time off policies.

• Remote work opportunities.

• Comprehensive medical, dental, vision, and wellness benefits.

• Generous leave policies.

• Support for both new and current parents.

• Equity grant included in the total compensation package.