Director of Product, Buy

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the purchasing experience and product decisions that influence marketplace economics.

• Spearhead product initiatives related to catalog quality, supplier coverage, sourcing intelligence, and fulfillment reliability.

• Collaborate with Marketplace and vendor operations.

• Assess the impact of Buy product modifications on purchasing volume, profit margins, and cost-to-serve.

• Establish Product Management oversight across catalog and search, sourcing and fulfillment, and the vendor network.

• Build and cultivate a product team as staffing and delivery capacities allow.

• Oversee catalog, search, product discovery, sourcing, substitutions, cart construction, order placement, fulfillment, and order tracking.

• Enhance experiences for customers with multiple locations.

• Identify and prioritize gaps in catalog coverage and quality.

• Develop product strategies that influence marketplace margins and fulfillment expenses.

• Minimize supplier onboarding effort and costs per supplier through product and automation enhancements.

• Streamline manual vendor workflows, automate portals, and improve exception handling.

• Define product strategy and requirements for order transmission, supplier portals, catalog feeds, and EDI connections.

• Collaborate with Engineering on integrations to build, automate, enhance, or retire processes.

• Evaluate AI-assisted catalog enrichment, cart optimization, sourcing recommendations, substitutions, and reordering.

• Justify automation investments based on measurable outcomes in margin, coverage, reliability, or cost-to-serve.

• Suggest strategies for Buy packaging, entitlements, and adoption.

• Partner with the CTO, Revenue, and Finance on decisions regarding packaging and pricing.

• Influence Buy-side mechanics that support expansion into Govern and Pay.

• Utilize market and customer intelligence, competitive actions, win/loss insights, and customer research to create a prioritized opportunity backlog.

• Lead discovery and validation initiatives before committing significant resources.

• Develop evidence-based roadmaps and business-case contributions for the CTO portfolio process.

• Conduct a monthly outcome review to justify decisions regarding scaling, improving, or discontinuing initiatives.

⛳️ Requirements

• Extensive product management experience, particularly in marketplaces, e-commerce, catalog or search products, supply chain, or B2B commerce.

• Experience managing product managers or readiness to transition into a leadership role with guidance.

• Proven ownership of a business metric, beyond just maintaining a roadmap.

• Strong understanding of marketplace economics, including purchasing volume, margins, supply coverage, and cost-to-serve.

• Excellent analytical skills.

• Proficiency with data, including defining instrumentation prior to launch, and forming and testing hypotheses.

• Experience collaborating closely with operations teams.

• Strong written communication skills and the ability to present a case to an executive audience concisely.

• Comfort in ambiguous situations with a preference for validated actions over prolonged analysis.

🏝️ Benefits

• Significant ownership over a key product pillar.

• Opportunity to influence the evolution of Order.co’s platform as it scales.

• Chance to build and nurture a high-performing Product team.

• Employer-sponsored 401(k).

• Flexible time off.

• Remote work policies.

• Comprehensive medical, dental, vision, and wellness benefits.

• Generous leave policies.

• Support for new and existing parents.

• Equity grant included in the total compensation package.