Director of Operations, New Content Experiences

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a diverse team that includes Lead Program Managers, Creative Operations Program Managers, Launch Managers, and Launch Coordinators.

• Bring to life 0-to-1 experiences such as Live Events, Games, Podcasts, and innovative formats for Netflix members.

• Manage the entire program for new content rollouts, including functionality execution, capability development, product envelope creation, and support for content ingestion and testing.

• Ensure smooth content launches on Netflix's platform and implement title merchandising strategies.

• Centralize the collection, distribution, and delivery of creative artifacts, context, and assets.

• Design workflows and documentation to operationalize new content experiences through regional product merchandising teams.

• Enhance and simplify the processes for intake, operationalization, and contingency planning.

• Convert complex content agreements into operational workflows and technical roadmaps that involve Content, Engineering, Product Management, and Experience Design teams.

• Supervise risk management, Service Level Agreements (SLAs), and contingency planning during critical launch periods.

• Mentor and develop a multidisciplinary team, fostering innovation, speed, and continuous improvement.

• Personally lead high-profile, ambiguous launches while creating playbooks for global regional scaling.

• Provide synthesized, high-level insights to executive leadership.

• Maintain collaborative relationships with Regional Product merchandising leaders.

⛳️ Requirements

• Significant leadership experience in building and managing multidisciplinary operations or program management teams, preferably in complex product, media, or technology settings.

• Demonstrated success in '0-to-1' environments, establishing structure, alignment, and scale for highly ambiguous, fast-paced projects.

• Outstanding executive communication skills, capable of translating complex operational realities into clear memos and presentations for C-level executives.

• Proven ability to influence cross-functional partners (Engineering, Content, Product) within a matrixed organization, even without direct authority.

• Data-driven operational mindset; adept at using both quantitative and qualitative approaches to identify workflow bottlenecks and develop innovative solutions.

• A strong curiosity for the evolving media landscape, including Live, Games, and emerging formats.

• Deep understanding and empathy for diverse global regions, ensuring workflows scale effectively across international markets.

🏝️ Benefits

• Health Plans

• Mental Health support

• 401(k) Retirement Plan with employer match

• Stock Option Program

• Disability Programs

• Health Savings and Flexible Spending Accounts

• Family-forming benefits

• Life and Serious Injury Benefits

• Paid leave of absence programs

• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick leave.

• Full-time salaried employees are immediately entitled to flexible time off.