Director of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead all essential HR functions, encompassing HR strategy, policy formulation, administration, onboarding, performance reviews, management, benefits administration, offboarding, record-keeping, filings, registrations, payroll coordination, compliance training, and the development of employee manuals.

• Supervise and enhance internal operations, including workflows, policies, procedures, standard operating procedures (SOPs), vendor relations, technology systems, facilities management, subscriptions, contracts, memorandums of understanding (MOUs), operational metrics, risk management, training programs, procurement, audits, tax filings, insurance renewals, IT security, and AI policy implementation.

• Assist in the annual budgeting process, forecasting, expense tracking, project profit-and-loss evaluations, invoicing, Bill.com processing and training, financial documentation, grant reporting, audits, bookkeeping, financial reporting, fund tracking, and state filings.

• Manage records and administrative documents utilizing Google Drive, Slack, ADP, and Toggl.

• Engage in working groups, strategic planning initiatives, team culture enhancement, leadership scheduling, and the Annual National Symposium on Solutions to End Youth Homelessness.

• Analyze and enhance operational, HR, and finance workflows during the onboarding phase.

• Establish compliant and repeatable processes for onboarding and terminations; administer ADP and BambooHR; and enhance HR data management and reporting practices.

• Develop consultant contract tracking, update HR policies and necessary training, create HR and operational metrics reports, and implement scalable systems and SOPs.

• Conduct audits of state compliance, filings, and staff training; lead efforts in operational efficiency, HR compliance, collaboration, IT risk management, and security processes.

⛳️ Requirements

• A minimum of 7–12 years of progressively responsible experience in nonprofit operations, HR leadership, or organizational management, with direct experience in managing onboarding and terminations.

• Extensive experience collaborating directly with executive leadership, including executive directors, CEOs, or presidents.

• Proven experience managing state filings and registrations for multi-state employers.

• Proficiency as a Professional Employer Organization (PEO) is essential.

• Strong grasp of nonprofit operational requirements, financial frameworks, compliance, and HR best practices.

• In-depth knowledge of federal and state employment laws, including FLSA, FMLA, EEO, and specific state regulations.

• Proven track record of implementing or enhancing organizational systems, workflows, and administrative tools.

• Demonstrated capability in budget management, financial data tracking, and coordination with accounting or financial partners.

• Experience overseeing IT systems and managing IT security processes.

• Outstanding organizational, communication, and interpersonal abilities.

• A demonstrated commitment to equity.

• Willingness to travel for team meetings, conferences, or partner engagements.

• Proven capability in handling confidential information with the utmost discretion.

• Excellent project management and organizational skills.

• Experience with BambooHR is advantageous.

• Ideally, familiarity with BambooHR, Salesforce, Toggl and time tracking, and Bill.com.

• Availability to work from 9 AM to 5 PM Eastern Standard Time.

🏝️ Benefits

• Opportunity to travel for team meetings, conferences, or partner engagements.

• Flexible remote work arrangement.