Director of IT Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and execute a long-term IT strategy and roadmap.

• Oversee the performance, quality, and results of the Help Desk, IT Engineering, and Business Applications teams.

• Manage IT service delivery for a remote-first, distributed workforce.

• Build, lead, and nurture the IT organization across Help Desk, Corporate Systems, and Infrastructure.

• Establish and enhance practices for intake, prioritization, change management, incident management, and communication.

• Collaborate with Security, Engineering, and Compliance to maintain secure-by-default IT environments.

• Supervise the selection, implementation, and lifecycle management of essential IT platforms and tools.

• Optimize IT budgets, vendor relationships, and contracts effectively.

• Define and monitor IT Key Performance Indicators (KPIs) and Service Level Objectives (SLOs).

• Work with People and hiring managers to enhance onboarding and offboarding technology experiences.

• Maintain IT processes and documentation, including runbooks and knowledge base articles.

• Provide IT support for company events and hub environments as required.

• Act as an escalation point for complex or high-impact IT incidents.

• Communicate IT priorities, trade-offs, risks, and progress to executives and stakeholders.

• Recruit, hire, onboard, mentor, develop, and retain IT professionals and managers.

• Establish leadership operating rhythms, expectations, metrics, escalation paths, and cross-team coordination.

• Cultivate a culture focused on ownership, service excellence, inclusion, and continuous improvement.

⛳️ Requirements

• Extensive experience (typically 10+ years) in the IT field.

• At least 5+ years in leadership roles, including managing managers and multi-site or distributed teams.

• Proven experience in owning IT strategy and operations for a mid-sized or larger organization.

• Experience in a SaaS, security, or highly regulated/security-conscious environment.

• Experience working in a remote-first or hybrid workplace, supporting distributed employees across different time zones.

• Comprehensive understanding of endpoint management (macOS and/or Windows) and device lifecycle.

• Familiarity with identity and access management solutions, such as Okta or Entra.

• Knowledge of collaboration and productivity tools, such as Google Workspace, Slack, and Zoom.

• Understanding of ticketing and ITSM tools, such as Jira Service Management.

• Knowledge of network and office connectivity in hub locations.

• Familiarity with enterprise AI administration and enablement tools, such as Claude, Gemini, or AWS Bedrock.

• Knowledge of cloud infrastructure, such as AWS.

• Strong history of collaboration with Security, Engineering, and Compliance teams on identity, access, and device security controls.

• Ability to design and implement scalable IT processes.

• Exceptional communication skills.

• Strong vendor management capabilities, including evaluation, negotiation, and ongoing performance oversight.

• High propensity for action, ownership, and follow-through.

• Experience in a high-growth startup or scale-up setting is preferred.

• Background in cybersecurity, IT security engineering, or security frameworks and audits is preferred.

• Experience with federal, regulated, or public sector customers is preferred.

• Previous leadership experience in a remote-first organization is preferred.

• Must have legal authorization to work in the United States.

🏝️ Benefits

• Equity package in the form of stock options.

• Health, vision, and dental insurance for you and your family.

• Flexible vacation policy.

• Generous parental leave.

• Opportunities for career development.

• Inclusive culture.

• Collaborative environment that fosters creativity.

• Remote and hybrid work models based on role and location.