This is a fully remote position, open to applicants in India.

📋 Description

• Provide assistance with help desk functions, which include responding to inquiries, troubleshooting issues, guiding customers on software or hardware usage, and handling printer problems.

• Diagnose and resolve hardware, software, and network challenges affecting end users throughout district networks, the internet, mainframes, and PCs.

• Record requests in the designated tracking system, supervise progress, and monitor issue resolution.

• Recognize failure trends, investigate fixes for bugs, and implement effective solutions.

• Collaborate with vendors to address hardware and operating system challenges.

• Respond to, assess, and prioritize requests for assistance via telephone, voicemail, email, and in-person from users facing technology issues within a global organization.

• Set up and install Windows workstations and Macintosh operating systems.

• Utilize software updates, drivers, knowledge bases, and FAQs to support end users.

• Install, validate, and troubleshoot network cabling infrastructure, LAN devices, and software for both campus and remote locations.

• Educate end users on operating systems and applications across different platforms.

• Exhibit customer service skills by actively listening to customers.