Director of IT

📋 Description

• Lead and enhance IT service delivery for a distributed remote workforce of over 200 individuals, ensuring consistent service level agreements (SLAs), first-call resolution rates, and user satisfaction.

• Manage the health, performance, and lifecycle of GreenSlate's endpoint fleet, which includes patch management, imaging, remote remediation, and hardware provisioning.

• Supervise automated processes for onboarding, offboarding, and device lifecycle management.

• Collaborate with business stakeholders on the architecture of internal systems, access management, and IT-related cloud services (such as AWS, Google Workspace, Azure, M365).

• Implement an automation-first approach to all IT workflows, ensuring that onboarding sequences, ticket triage, patch deployment, reporting, and SaaS provisioning are automated as a standard practice.

• Assess and propose emerging AI and automation tools that could enhance IT operations or provide measurable business benefits.

• Act as a key operational partner to the Chief Information Security Officer (CISO) on security initiatives, translating security policies into actionable IT controls, configurations, and staff behaviors.

• Oversee vulnerability response processes for IT-managed infrastructure, working in conjunction with the Information Security team on CVE triage, remediation timelines, and change management.

• Maintain readiness for SOC audits by keeping accurate asset inventories, access records, and change logs within Jira and Rippling.

• Ensure that security tools are deployed on endpoints and servers, and are integrated with Jira-based incident workflows.

• Directly manage and develop a team of helpdesk administrators and system administrators, promoting a culture of ownership, continuous improvement, and measurable outcomes.

• Conduct regular one-on-one meetings, performance evaluations, and career development discussions; actively mentor team members towards growth opportunities.

• Collaborate with department heads to understand changing technology needs and provide scalable solutions that align with business growth.

• Define, monitor, and report IT key performance indicators (KPIs) to senior leadership, including ticket SLAs, first call resolution rates, fleet compliance, patch coverage, and automation return on investment (ROI) on a recurring basis.

• Manage the IT and SaaS portfolio budget, identifying opportunities for cost reductions and consolidations without compromising capability or security.

⛳️ Requirements

• Over 7 years of experience in IT infrastructure, systems administration, or IT operations roles, with a minimum of 4 years in a management position.

• Proven experience in leading IT within a remote-first or distributed setting; experience with a multi-country workforce is highly advantageous.

• Extensive working knowledge of Kaseya VSA or equivalent remote monitoring and management (RMM) platforms for fleet management, scripting, and patch automation.

• Practical experience with enterprise-level Google Workspace administration (OU structure, MDM, Vault, shared drives, admin console).

• Familiarity with IT service management (ITSM) platforms (Jira Service Management is strongly preferred), including ticket workflows, SLA configuration, and reporting.

• Knowledge of internal IT use cases: Identity and Access Management (IAM), Single Sign-On (SSO), EC2, S3, and VPN/network connectivity.

• Understanding of EDR platforms and broader endpoint security posture management.

• Experience in implementing or managing device lifecycle programs, procurement, provisioning, asset tracking, and end-of-life (EOL) processes for over 200 devices.

• Strong project management capabilities: able to manage concurrent initiatives across teams with clear milestones, ownership, and accountability.

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience is acceptable.

• Familiarity with AI tools on a daily basis; able to articulate use cases for project acceleration or problem-solving.

• Direct experience with enterprise AI platforms (Claude, Copilot, or equivalent).

• Hands-on experience with no-code/low-code automation platforms (n8n, Zapier, Make, or equivalent).

• Ability to write or evaluate automation scripts (PowerShell, Bash, Python) for IT operations workflows.

• Comfort with assessing AI/automation return on investment (ROI).

🏝️ Benefits

• Competitive salary packages customized to your experience, with opportunities for regular reviews and salary increases.

• Comprehensive Benefits: Robust benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts, and perks through the Holisticly platform.

• Full-Time Remote Flexibility: Enjoy the ability to work remotely with all the necessary tools and support to maintain connectivity and productivity.

• Impactful Work: Participate in projects that make a significant impact in the entertainment sector, directly influencing our future and driving tangible change.

• A Thriving, Collaborative Culture: Become part of a team that prioritizes open communication and creativity, with values of Quality, Urgency, Innovation, Service, and Collaboration, supported by access to leading AI tools to enhance productivity.