Director of IT

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and enhance IT service delivery for a distributed workforce of over 200 individuals, ensuring consistent SLAs, first-call resolution rates, and high end-user satisfaction.

• Take ownership of the health, performance, and lifecycle management of GreenSlate's endpoint fleet, which includes patch management, imaging, remote remediation, and hardware provisioning.

• Supervise automated processes for onboarding, offboarding, and device lifecycle management.

• Collaborate with business stakeholders on the architecture of internal systems, access management, and IT-related cloud services (e.g., AWS, Google Workspace, Azure, M365).

• Adopt an automation-first approach to all IT workflows: onboarding sequences, ticket triage, patch deployment, reporting, and SaaS provisioning should be automated by default.

• Assess and recommend innovative AI and automation tools that can enhance IT operations or provide measurable business benefits.

• Act as a vital operational partner to the CISO on security initiatives, translating security policies into operational IT controls, configurations, and staff practices.

• Manage vulnerability response workflows for IT-managed infrastructure, coordinating with the Information Security team on CVE triage, remediation timelines, and change management.

• Support SOC audit readiness by maintaining precise asset inventories, access records, and change logs within Jira and Rippling.

• Ensure security tools are deployed on endpoints and servers, integrated with Jira-based incident workflows.

• Directly manage and cultivate a team of helpdesk administrators and sysadmins, promoting a culture of ownership, continuous improvement, and measurable outcomes.

• Conduct regular one-on-ones, performance evaluations, and career development discussions, actively mentoring team members toward growth opportunities.

• Collaborate with department heads to grasp evolving technology needs and provide scalable solutions for the business.

• Define, monitor, and report IT KPIs to senior leadership, including ticket SLAs, First Call Resolution rate, fleet compliance, patch coverage, and automation ROI, on a regular basis.

• Oversee the IT and SaaS portfolio budget, identifying opportunities for cost reduction and consolidation without compromising capability or security.

⛳️ Requirements

• A minimum of 7 years in IT infrastructure, systems administration, or IT operations roles, with at least 4 years in a management role.

• Proven experience leading IT in a remote-first or distributed environment; familiarity with a multi-country workforce is highly advantageous.

• Extensive working knowledge of Kaseya VSA or similar RMM platforms for fleet management, scripting, and patch automation.

• Practical experience with Google Workspace administration at the enterprise level (OU structure, MDM, Vault, shared drives, admin console).

• Experience utilizing ITSM platforms (Jira Service Management strongly preferred), including ticket workflows, SLA configuration, and reporting.

• Knowledge of internal IT use cases: IAM, SSO, EC2, S3, and VPN/network connectivity.

• Proficient understanding of EDR platforms and comprehensive endpoint security posture management.

• Experience in implementing or managing device lifecycle programs, procurement, provisioning, asset tracking, and EOL at a scale of 200+ devices.

• Strong project management abilities: capable of managing concurrent initiatives across teams with clear milestones, ownership, and accountability.

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience will be considered.

• Daily use of AI tools; capable of articulating use cases for project acceleration or problem resolution.

• Direct experience with enterprise AI platforms (Claude, Copilot, or equivalent).

• Hands-on experience with no-code/low-code automation platforms (n8n, Zapier, Make, or equivalent).

• Ability to write or review automation scripts (PowerShell, Bash, Python) for IT operations workflows.

• Comfort in evaluating AI/automation ROI.

🏝️ Benefits

• Competitive salary packages customized to your experience, with opportunities for regular reviews and raises.

• Comprehensive Benefits: Extensive benefits beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, and wellness discounts and perks through the Holisticly platform.

• Full-Time Remote Flexibility: Enjoy the ability to work remotely with all the necessary tools and support to remain connected and productive.

• Impactful Work: Engage in projects that make a significant difference in the entertainment industry, directly influencing our future and effecting tangible change.

• A Thriving, Collaborative Culture: Be part of a team that values open communication and creativity, where Quality, Urgency, Innovation, Service, and Collaboration are the driving forces behind our efforts, supported by access to leading AI tools to enhance your productivity.