Director of GTM Systems, Applied AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the GTM Tech Stack: Oversee the architecture, configuration, and governance of all platforms outside of Salesforce (such as Outreach, Gong, ZoomInfo, Fullcast, Openprise, etc.).

• Propel Salesforce Strategy: Act as the GTM business owner for CRM needs; collaborate closely with IT to prioritize the RevOps backlog and ensure Salesforce is aligned with revenue operations.

• Lead and contribute to the GTM AI Roadmap & COE: Guide GTM AI Engineers in developing custom workflows; set the standards for AI governance, UAT, and build versus buy decisions within the Center of Excellence (COE).

• Build & Prototype: Engage actively in creating and launching AI workflows, automations, and integrations—drafting requirements, prototyping in agent frameworks, and delving into API/data details as necessary.

• Govern Data Quality: Maintain system integrations, routing, and enrichment workflows to guarantee clean, reliable data across the entire stack in collaboration with the Data/BI and IT teams.

• Optimize & Consolidate Tooling: Implement a structured system intake model with defined SLAs, and strategically streamline redundant software to create a more efficient tech stack.

• Champion Team Leadership: Inspire, unblock, and foster a high-performing team (GTM AI Engineers, Business Analyst, and GTM Systems Admin).

⛳️ Requirements

• 7+ years of experience in GTM systems, sales operations, or revenue operations, with substantial time spent both managing systems directly and leading technical teams.

• Proven experience in managing technical individual contributors (engineers, analysts, or systems specialists) and providing significant technical guidance.

• Strong proficiency in Salesforce as a business stakeholder and power user, with the capability to articulate clear requirements and assess technical trade-offs.

• Experience in managing or collaborating with an IT or technical team as the business owner of a shared system.

• Direct hands-on experience with two or more of our core stack tools: Claude, Gong, ZoomInfo, Lusha, Cognism, LeanData, Openprise, or Fullcast.

• Technical fluency to effectively direct AI engineers (with a solid understanding of CRM data models, enrichment architecture, API integrations, and custom builds versus integration platforms).

• Proven track record of implementing AI or automation in a GTM context, delivering workflows that revenue teams find valuable.

• Strong data orientation with a grasp of data design, reliability, and governance standards.

🏝️ Benefits

• Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.

• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, offering coaching, therapy sessions, and digital wellness resources.

• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).

• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.

• Flexible Paid Time Off: A flexible PTO policy, enhanced with additional company-wide Rest & Recharge days throughout the year.

• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to assist in family expansion.

• Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account for your physical, mental, and financial well-being.

• Work From Home Support: A one-time $550 USD stipend to establish your home office, plus a monthly $50 USD stipend for internet expenses.

• Giving Back: 16 hours of paid volunteer time annually, alongside a $100 annual match for your charitable donations.

• Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and complimentary personalized financial wellness support through Your Money Line.