Director of Growth, E-commerce

This is a fully remote position, open to applicants in Utah.

📋 Description

• Oversee the daily operations of the ecommerce platform, ensuring stability, performance, and accuracy.

• Convert the company's ecommerce strategy into actionable roadmaps and operational plans.

• Collaborate with the Finance team on forecasting and budgeting, providing regular updates to executive leadership.

• Define and track key performance indicators (KPIs) such as traffic, conversion rate, average order value, customer acquisition cost, lifetime value, and contribution margin.

• Identify and prioritize initiatives aimed at revenue growth and operational efficiency.

• Ensure operational excellence within the Magento and Adobe Commerce platforms.

• Work alongside Engineering to enhance platform scalability, performance, reliability, and security.

• Translate business requirements into technical specifications for site enhancements, integrations, and backend improvements.

• Lead initiatives for platform enhancements, system integrations, and performance optimization.

• Assess and support the implementation of new ecommerce tools and systems.

• Collaborate with Marketing on the onsite experience, paid media, lifecycle marketing, and promotional campaigns.

• Partner with Operations and Finance for inventory planning, fulfillment, margins, and financial forecasting.

• Support initiatives related to consumer financing and payment experiences across Snap Finance products.

• Lead, mentor, and develop a high-performing ecommerce team.

• Set goals, establish accountability, and create development plans.

• Promote internal collaboration and cultivate a culture of ownership, operational excellence, and continuous improvement.

⛳️ Requirements

• 8+ years of experience in ecommerce with responsibilities in people leadership.

• Proven track record of driving revenue performance in a direct-to-consumer ecommerce setting.

• Familiarity with Magento, Adobe Commerce, and other common ecommerce tools.

• Strong technical knowledge of enterprise ecommerce architecture, integrations, and system workflows.

• Experience collaborating closely with engineering teams on platform operations and enhancements.

• Excellent analytical skills and comfort in interpreting performance data.

• Proven experience in cross-functional collaboration with internal teams.

• Ability to effectively communicate performance and operational updates to executive stakeholders.

• Proven experience in building and developing high-performing teams.

• Capability to operate effectively at both strategic and operational levels.

• Experience in consumer finance, complex payment ecosystems, or highly regulated environments is advantageous.

• Experience in scaling ecommerce growth across multiple properties and customer segments is a plus.

🏝️ Benefits

• Generous paid time off.

• Competitive medical, dental, and vision coverage.

• 401K plan with company match for US employees.

• Company-paid life insurance.

• Company-paid short-term and long-term disability coverage.

• Access to mental health and wellness resources.

• Company-paid volunteer time to contribute to community initiatives.

• Legal coverage and additional supplemental options.

• A value-driven culture with endless growth opportunities.