Director of Franchisee Support

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Serve as the main point of contact for new franchisees, guiding them throughout the entire setup, compliance, and launch phases.

• Support franchise owners in business planning, financial monitoring, KPI management, and operational troubleshooting to ensure profitability.

• Ensure that all new and existing franchisees comply fully with corporate policies, local regulations, and standardized operating procedures (SOPs).

• Travel to the United States as necessary to attend corporate meetings, conduct onsite training, and assist with hands-on franchise launches.

• Identify obstacles in the onboarding process and create scalable solutions to enhance the franchisee experience.

⛳️ Requirements

• Must have a valid, unexpired U.S. B1/B2 Tourist/Business Visa or a U.S. Passport. (Candidates lacking a valid visa will not be considered).

• Advanced C1/C2 level English proficiency (near-native). Must be capable of communicating flawlessly with U.S. executives and business owners.

• Over 5 years of experience in operations management, franchise support, or a senior leadership position within the BPO sector.

• Strong expertise in financial modeling, budgeting, and operational compliance.

🏝️ Benefits

• Highly competitive salary: $8,500,000 – $9,150,000 COP per month, based on experience.

• 100% remote work setup (when not traveling).

• All U.S. travel and accommodation expenses covered directly by the client.

• Opportunity to collaborate directly with senior U.S. corporate leadership.