Director of Engineering – Platform & Integrations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop engineers who are responsible for Platform APIs and partner integrations.

• Establish team ownership, set expectations, provide development opportunities, implement engineering practices, and foster a culture of accountability and continuous improvement.

• Collaborate with Product and business leaders on roadmaps and make tradeoffs among partner commitments, platform investments, technical debt, and capacity.

• Assist in hiring, onboarding, performance management, and succession planning.

• Define the technical vision and roadmap for Enterprise APIs and integration capabilities.

• Direct the design and advancement of APIs, schemas, webhooks, authentication, fulfillment packages, and developer tools.

• Ensure APIs are scalable, secure, observable, well-documented, and easy for partners to adopt.

• Establish standards for API versioning, backward compatibility, change management, deprecation, and release communication.

• Develop reusable platform capabilities and maintain consistent integration patterns.

• Integrate Enterprise APIs with formation, compliance, pricing, order management, and fulfillment workflows.

• Enable business capabilities to be safely discovered and invoked by AI agents through MCP and emerging standards.

• Represent ZenBusiness in high-level technical discussions with strategic partners.

• Guide partners through solution design, testing, launch, production stabilization, and ongoing integration health.

• Translate partner needs into platform capabilities while identifying integration risks and mitigation strategies.

• Coordinate efforts among Product, Engineering, Sales, Partner Success, Operations, Legal, Security, and Finance.

• Ensure reliable delivery of API and integration roadmap commitments.

• Enhance release processes for schemas, fulfillment packages, portal updates, changelogs, and deployments.

• Set service-level objectives and operational metrics for APIs and partner integrations.

• Improve monitoring, alerting, incident response, and root-cause analysis.

• Ensure clear ownership and follow-through for incidents and partner escalations.

• Utilize operational data and partner feedback to prioritize platform enhancements.

⛳️ Requirements

• Extensive experience in leading software engineering teams, including managing and developing engineering managers and/or senior engineers.

• Proficiency in designing, building, or operating external APIs and enterprise integration platforms.

• Strong understanding of REST APIs, webhooks, event-driven architecture, authentication, API gateways, versioning, and integration security.

• Experience in delivering complex integrations that involve multiple internal systems and external partners.

• Proven ability to translate business requirements into scalable technical solutions.

• Strong grasp of software delivery, testing, observability, incident management, and production operations.

• Experience in managing technical roadmaps, dependencies, risks, and cross-functional delivery.

• Excellent written and verbal communication skills, including the ability to explain technical decisions to non-technical audiences.

• Experience in participating in customer- or partner-facing technical discussions.

• Ability to balance urgent partner needs with the long-term health of the platform.

• Preferred: experience in building developer portals, integration sandboxes, API documentation, SDKs, or partner certification programs.

• Preferred: experience supporting high-volume, business-critical integrations.

• Preferred: familiarity with schema-driven platforms, API lifecycle management, and automated contract testing.

• Preferred: experience leading platform modernization or legacy integration migrations.

• Preferred: experience in a product-led, SaaS, or platform organization.

• Preferred: experience leading complex partner-facing enterprise integrations and engaging with senior external product and engineering leaders.

• Preferred: strong prioritization and stakeholder management skills.

• Preferred: ability to navigate between executive-level discussions and detailed technical or delivery decisions.

🏝️ Benefits

• Medical, vision, dental, disability, and life insurance for employees and their dependents.

• Parental and military leave.

• Employee assistance program.

• 401(k) plan with company match.

• Annual bonus.

• Pet insurance.

• Restricted stock units (RSUs).

• Paid parking for applicable in-office employees.

• 10 paid holidays.

• Weekly all-hands meetings.

• Social committee events, which include virtual talent shows, costume competitions, lunch-and-learn series, and hackathons.

• Remote work culture.

• Competitive salaries, benefits, equity, and engaging challenges.