Director of Engagement Managers

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take ownership of the end-to-end delivery of Clariti’s most intricate and high-visibility projects across multiple implementations.

• Oversee project governance, including schedules, budgets, milestones, success criteria, scope adjustments, risks, crises, and contingency strategies.

• Coordinate efforts among cross-functional teams in Implementation, Architecture, Technical Account Management, Product, and Engineering.

• Enhance repeatable delivery frameworks, retrospectives, feedback mechanisms, and processes throughout Professional Services.

• Provide guidance to senior client stakeholders such as mayors, CIOs, department directors, and agency leaders.

• Facilitate executive steering committees, check-ins, presentations, and navigate challenging Q&A sessions.

• Manage stakeholder agendas, objections, competing priorities, conflicts, and engagement strategies effectively.

• Establish metrics for data-driven delivery and link performance to governmental outcomes.

• Develop resource models for the delivery team, frameworks for delegation, performance review schedules, and quality control processes.

• Strategically plan and prioritize resources across multiple engagements while balancing utilization, team well-being, timelines, and quality standards.

• Create city personas, engagement playbooks, scalable frameworks, and organizational knowledge resources.

• Integrate customer insights into product, go-to-market, and roadmap strategies.

• Mentor Principal ICs, Lead ICs, and Engagement Managers.

• Recruit and hire delivery talent, identifying high-potential team members.

• Report on engagement performance, risks, and strategic progress to the PS Director of Implementation and COO.

• Contribute to strategic planning and identify new business opportunities.

⛳️ Requirements

• 12+ years of experience in leading and delivering enterprise-level or government transformation engagements in a SaaS, professional services, or civic technology setting.

• Proven history of managing complex, high-risk, multi-stakeholder programs from start to finish, including recovery from dissatisfied clients or unsuccessful implementations.

• Acknowledged thought leader in at least one previous organization regarding delivery methodology, client engagement, or public sector implementation.

• Experience in designing and overseeing organizational delivery frameworks and feedback mechanisms.

• Advanced competencies in business, financial management, communication, continuous improvement, customer focus, execution, planning, problem-solving, stakeholder management, and teamwork.

• Extensive knowledge in project management and agile methodologies applied to large-scale transformations.

• Strong data literacy, including the ability to establish baselines, define success metrics, correlate project health with measurable outcomes, and convey data-driven narratives.

• Proficient in managing organizational change and navigating ambiguity.

• Willingness to travel within the United States and Canada approximately 30–40% of the time.

• A comprehensive background check is required prior to joining.

• Familiarity with public sector or civic technology projects is highly desirable.

• Experience with Salesforce-based platforms or GovTech/civic technology ecosystems is advantageous.

• Knowledge of permitting, licensing, or government service delivery workflows is a plus.

• Experience managing relationships with System Integrator partners is an advantage.

• A background in Prosci, ADKAR, or equivalent organizational change management is a plus.

• Experience utilizing AI tools in implementation workflows, documentation, or delivery efficiency is desirable.

• Experience in AI-assisted delivery models is a plus.

🏝️ Benefits

• Competitive compensation packages.

• Paid time off.

• Benefits designed to keep you and your family healthy.

• Occasional in-person company-wide or departmental meetings, typically 1–2 times per year.

• An inclusive workplace culture.

• Accommodations available during the application, interview, testing, and hiring processes.