Director of Customer Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and maintain high-trust relationships with C-Suite executives, including Presidents and Provosts.

• Act as a strategic advisor who possesses a comprehensive understanding of institutional challenges at all levels.

• Oversee and facilitate the implementation and delivery of the Strategic Services portfolio (Managed Services).

• Negotiate renewal contracts that enhance growth (upsells) and pinpoint highly qualified cross-sell opportunities.

• Develop and manage Customer Success Plans that are directly aligned with each institution’s strategic goals and priorities.

• Provide mentorship and serve as a thought leader for the wider Customer Development team.

• Monitor and manage KPIs and all contract data using Salesforce (SFDC).

⛳️ Requirements

• A Master’s degree or higher.

• Over 12 years of professional experience in an institution of higher education (university or college in the United States) or in support of colleges/universities within EdTech (or a combination of both).

• Professional experience in a leadership capacity at an institution of higher education in areas such as Student Success, Academic Affairs, Enrollment Management, Institutional Research, or Data Analysis.

• Proven track record in preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-suite).

• Demonstrated ability to influence and mentor team members, acting as a leader among peers.

• Confident in challenging and guiding customers; does not shy away from direct conversations; takes initiative to escalate concerns or risks to senior-level executives and key internal stakeholders at Civitas Learning.

• Proven ability to design, deliver, and manage strategic services or managed programs for institutional customers.

• A proactive problem-solver who addresses customer needs effectively.

• Capable of working efficiently against deadlines and managing a portfolio of 15–20+/- accounts concurrently.

• Willingness to travel (travel requirements - 25%).

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits (paid medical, dental, vision, 401k match).

• Fully remote work environment with the flexibility to work from anywhere (availability during U.S. business hours required).

• Unlimited, flexible PTO.

• Every other Friday off.

• Monthly stipend for home office, professional development, or wellness expenses.

• Generous parental leave policy.

• Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment.