Director of Clinical Operations

This is a fully remote position, open to applicants in Colorado, +15 more states.

📋 Description

• Take charge of the operational lifecycle for Flourish's provider organization.

• Supervise care team onboarding, transitions of providers, operations supervision, scheduling, capacity management, and daily clinic assistance.

• Collaborate across various functions with Operational Leadership, Clinical Leadership, Product, People Operations, Licensing & Compliance, and other internal teams.

• Implement the expansion strategy through project plans, timelines, carepod location planning, and carepod launches.

• Manage clinic tools, services, vendors, and the operational infrastructure.

• Oversee language translation and interpretation services, electronic signature platforms, mailing services, and resources for providers.

• Work alongside Product, Engineering, and IT to deploy technology solutions.

• Develop and oversee administrative support processes resembling front-desk operations.

• Manage document handling, electronic signatures, mailing, records requests, and other clinic support requirements.

• Create standardized administrative workflows and set service expectations.

• Track operational metrics related to onboarding, staffing, supervision, scheduling, capacity, clinic readiness, and administrative support.

• Evaluate quantitative and qualitative data to uncover operational gaps and opportunities for improvement.

• Direct cross-functional operational projects, redesign workflows, implement processes, conduct pilots, and foster product-enabled enhancements.

⛳️ Requirements

• Over 10 years of experience in operations.

• More than 8 years in people management.

• Strong preference for candidates with mental health operational experience.

• Demonstrated ability to manage complex, cross-functional operational challenges.

• Excellent problem-solving capabilities and adaptability in a startup environment.

• Experience in a technology-enabled services sector.

• Exceptional project management skills and meticulous attention to detail.

• Ability to function both strategically and tactically in a fast-paced environment.

• Must be eligible to work in the United States.

• Work schedule from Monday to Friday, either 8:30 am–5 pm or 9 am–5:30 pm in the local time zone.

🏝️ Benefits

• 401(k) plan.

• Paid time off.

• Stipend for home office setup.

• Health insurance coverage.

• Vision insurance coverage.

• Dental insurance coverage.

• Option for remote work with attendance at in-person events required at least twice a year.