Director of Client Services – Corporate Affairs, Politics

This is a fully remote position, open to applicants in United States.

📋 Description

• Client Leadership + Strategic Advisory

• Account Management: As the primary liaison for clients, you will be accountable for the overall success and strategic oversight of client accounts.

• Strategy: Act as a senior strategic consultant to clients, fostering trusted relationships with executive stakeholders and promoting long-term partnership development. Lead critical client communications, issue resolution, and strategic decision-making.

• Performance: Supervise campaign performance assessments and offer strategic suggestions based on data analysis, reporting, and audience insights. Ensure campaigns yield measurable results in line with client KPIs and business goals.

• Client Deliverables: Manage the creation of client deliverables, such as memos, presentations, creator briefs, and campaign messaging, while providing guidance and editorial support to junior team members.

• Business Operations: Oversee client budgets, contracts, and invoicing to guarantee operational precision and alignment with client scope and budget parameters.

• Cross-Functional Leadership

• Cross-Department Coordination: Collaborate across functions with teams in strategy, business development, talent management, production, distribution, and measurement to execute integrated campaigns.

• Processes: Enhance internal systems, workflows, and operational procedures to facilitate scalable growth.

• Internal Leadership: As part of the senior leadership team, contribute to shaping team culture, operational practices, and the ongoing development of Palette.

• Business Development + Industry Leadership

• New Business: Aid agency expansion through involvement in pitches, proposals, and strategic business development efforts.

• Upsell Opportunities: Recognize opportunities to deepen existing client relationships and promote long-term account development.

• External Events: Represent Palette in external settings through thought leadership, speaking engagements, industry events, and networking.

• Thought Leadership: Contribute to Palette’s insights on the evolving creator economy, digital culture, and internet influence.

⛳️ Requirements

• 8-12 years of professional experience.

• A minimum of 5 years in a client management or client services role within a creator marketing, advertising, corporate communications, public affairs, political communications, or crisis advisory firm, preferably with exposure to high-profile brands or organizations.

• Experience advising senior stakeholders (C-suite, government officials, or public figures).

• Proven experience managing enterprise-level clients and complex integrated campaigns.

• A strong history of identifying business or communication challenges and converting them into effective strategies.

• Demonstrated capability to lead multiple high-priority workstreams concurrently.

• Strong operational, organizational, and project management skills.

• Proficient in managing budgets, timelines, contracts, and campaign performance metrics.

• Exceptional executive communication and stakeholder management abilities.

• Ability to navigate uncertainty and lead confidently in dynamic, fast-growing environments.

• In-depth understanding of creator ecosystems across platforms, including TikTok, YouTube, Instagram, podcasts, and emerging media.

🏝️ Benefits

• None listed