Director of Client Relations

This is a fully remote position, open to applicants in United States.

📋 Description

• Safeguard long-term client trust.

• Align internal operations with client expectations.

• Proactively identify and mitigate risks related to relationships and projects.

• Support renewal and expansion efforts through disciplined relationship governance.

• Promote a service-first leadership culture — prioritizing service to “anyone but yourself.”

• Act as the executive sponsor for assigned strategic accounts.

• Cultivate a deep understanding of each client’s organizational dynamics, priorities, and success criteria.

• Clearly define and continuously validate “what success looks like” for each client.

• Facilitate structured monthly and quarterly client governance meetings.

• Ensure forward-looking discussions regarding performance, risk, and alignment of future opportunities.

• Maintain visibility and documentation of commitments, concerns, and action plans.

• Identify early signs of execution or perception risk.

• Differentiate between proactive outreach, service recovery, and formal escalation.

• Intervene decisively before issues significantly impact trust.

• Ensure that the Regional VP and executive leadership are kept informed.

• Serve as a liaison between Construction, Project Management, Sales, Finance, and Executive Leadership concerning client expectations.

• Ensure that internal teams have a clear understanding of client priorities and commitments.

• Anticipate staffing or support gaps before clients request changes.

• Develop and maintain high-level strategic relationships with key subcontractors and industry partners in the Western Region.

• Collaborate with Construction leadership to identify subcontractor partnership gaps that may affect client satisfaction.

• Partner with Business Development to assist in renewal positioning.

⛳️ Requirements

• 15+ years of experience in construction, operations, project controls, design-build, energy services, or related fields.

• Demonstrated operational expertise within construction or project delivery settings.

• Proven capability to manage executive-level client relationships.

• Strong financial and contractual comprehension (margin, change management, contract structure).

• Experience working within cross-functional, matrixed organizations.

• Exceptional communication and conflict resolution skills.

• Travel is a necessary aspect of this role to fulfill job responsibilities.

• Experience with multi-phase or long-term contract environments (preferred).

• Familiarity with public-sector or institutional clients (preferred).

• Background in energy services, performance-based contracts, or infrastructure delivery (preferred).

🏝️ Benefits

• EEO Non-Discrimination

• ADA Reasonable Accommodation