Director of Client Partnerships

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the executive relationship framework for enterprise clients, fostering trust with economic decision-makers, senior sponsors, program leads, and cross-functional stakeholders.

• Develop and oversee strategic account plans that align client priorities, program execution, value delivery, renewal status, and opportunities for growth.

• Coordinate cross-functional teams across learning, program operations, product, marketing, analytics, sales, and leadership to fulfill client commitments and achieve business objectives.

• Proactively identify risks related to delivery, adoption, stakeholder involvement, renewal, and expansion. Formulate clear mitigation strategies and promote internal accountability to prevent issues from escalating to clients.

• Conduct client check-ins, executive briefings, and business reviews that convert program data, client insights, and business context into actionable decisions, next steps, and a compelling value narrative.

• Recognize renewal, upsell, cross-sell, and expansion prospects by comprehending the client’s business objectives and tailoring the appropriate Correlation One solutions to meet those objectives.

• Establish repeatable account management practices, including stakeholder maps, account plans, transition templates, executive business review formats, value measurement tools, and renewal/expansion playbooks.

• Monitor and report on key metrics: client health, stakeholder engagement, program quality, learner adoption, business impact, renewal risk, expansion readiness, and overall account growth.

• Collaborate with Sales and Growth leadership on commercial strategy, development of Statements of Work (SOW), renewal planning, and sequencing for expansion.

⛳️ Requirements

• 8 to 12+ years of experience in strategic account management, enterprise client success, consulting, business transformation, workforce transformation, or complex program execution.

• Demonstrated capability to manage intricate enterprise relationships from strategy to execution, encompassing stakeholder management, oversight of delivery, value realization, renewal status, and expansion planning.

• Exceptional skills in building relationships with enterprise-level stakeholders.

• Strong executive communication skills, with the aptitude to distill complex information into clear narratives, concise recommendations, and actionable next steps.

• Ability to foster alignment among internal teams without relying on formal authority. You excel at creating momentum, clarifying responsibilities, and guiding teams toward client-focused outcomes.

• Strong business judgment and organizational insight, with the ability to prioritize competing initiatives, manage risks, navigate uncertainty, and balance immediate delivery with long-term account growth.

• A consultative and business-oriented mindset, with the ability to spot expansion opportunities, develop a compelling perspective, and address the next client challenge through excellent delivery and trusted-advisor credibility.

• Experience and interest in workforce development, digital transformation, education, artificial intelligence, and technology sectors are preferred.

🏝️ Benefits

• Insurance or subsidies based on country

• Unlimited Time Off

• Company-paid holidays

• Official company-wide week-long holiday during the last week in December

• Access to free data skills training through our programs

• A company culture that empowers individuals and embraces diversity through its core mission