Director of Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and implement account management strategies that improve client satisfaction, retention, and revenue expansion.

• Develop and mentor a high-achieving account management team, promoting a culture of accountability, excellence, and professional development.

• Serve as a strategic advisor to team members and significant clients, offering insights and recommendations to help them reach their business goals utilizing Scorpion’s solutions.

• Examine market trends and client feedback to propose and execute customized strategies that meet the changing needs of clients.

• Establish and nurture robust relationships with key clients, acting as the senior point of contact for major account opportunities or escalations.

• Collaborate with service delivery teams to guarantee the smooth execution of services, promptly addressing issues to uphold client satisfaction.

• Provide tailored, industry-specific solutions that align with clients’ objectives, working with Sales, Marketing, and fulfillment teams to ensure success.

• Oversee account management, tracking performance metrics, client satisfaction, and account growth.

• Conduct regular performance evaluations, identifying growth opportunities, reducing churn, and enhancing revenue retention through upselling and strategic initiatives.

• Proactively recognize and address risks, informing clients of potential challenges and implementing effective solutions.

⛳️ Requirements

• Bachelor’s degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.

• Over 5 years of experience in account management or client service roles within a Digital Marketing Agency (or similar industry), with a proven history of managing Home Service clients.

• More than 3 years of experience in leading and coaching high-performing teams.

• Comprehensive understanding of digital marketing strategies, tools, and best practices.

• Strong leadership capabilities with a proven ability to motivate, develop, and retain top talent.

• Outstanding communication and interpersonal skills, adept at engaging effectively with clients, team members, and executive leadership.

• Proficiency in CRM systems and additional tools that facilitate service delivery and client management.

• Excels in a fast-paced, dynamic environment, displaying adaptability and a results-oriented approach.

• Strong executive presence with exceptional presentation and strategic planning abilities.

🏝️ Benefits

• 100% employer-paid medical, dental, and vision insurance

• Flexible paid time off, allowing you to rest, relax, and recharge away from work

• Paid parental leave

• Paid cell phone and service

• Remote office allowance

• Opportunities for professional development and training courses

• Regular manager check-ins to enhance performance and career growth through Lattice