Director, National Accounts – Operational Excellence

This is a fully remote position, open to applicants in California.

📋 Description

• Lead initiatives aimed at continuous improvement across National Accounts to boost efficiency, scalability, and operational effectiveness.

• Collaborate with cross-functional stakeholders to pinpoint priorities, tackle operational challenges, and ensure alignment through executive-level communication.

• Define and implement the operational excellence roadmap for National Accounts.

• Spearhead process improvement and technology enhancement initiatives from discovery to implementation.

• Act as the primary operational leader for National Accounts data initiatives while advocating for business needs within data governance frameworks.

• Propel data optimization efforts to enhance reporting, decision-making, customer experience, and overall business performance.

• Convert business strategy into scalable and repeatable processes.

• Work across the organization to operationalize new programs, pilots, promotions, and initiatives.

• Support the onboarding of emerging accounts and new business ventures.

• Oversee ongoing support requirements and escalations to guarantee timely issue resolution and business continuity.

• Identify, document, and prioritize operational requirements.

• Optimize workflows and establish best practices.

• Lead, coach, and develop team members.

⛳️ Requirements

• Bachelor's degree is required.

• 10+ years of pertinent experience in operational excellence, business operations, data governance, or a related field.

• Demonstrated experience in leading cross-functional teams and driving process improvements and operational execution within a complex, matrixed organization.

• Strong knowledge of data frameworks and operational reporting processes.

• Experience managing multiple priorities, timelines, and stakeholders with an emphasis on results and accountability.

• Excellent leadership, collaboration, and proactive communication skills.

• Capability to identify operational risks, resolve issues swiftly, and promote effective decision-making.

• Strong analytical and problem-solving abilities with a continuous improvement mindset.

🏝️ Benefits

• Employees have the option to work remotely.

• Paid time off including vacation, holidays, and sick leave.

• Medical, dental, and vision insurance coverage.

• 401(k) retirement plan.

• Eligibility to participate in long-term incentive programs.