Director, Member Services

📋 Description

• Ensure that each member of the delegation is fully utilizing membership benefits.

• Act as the primary contact for members within the delegation.

• Execute global initiatives while considering regional requirements.

• Collaborate closely with the Delegate in the region to advocate for local needs.

• Develop and implement the delegation action plan in line with the annual budget.

• Oversee training activities.

• Ensure HR services and partnerships with key hospitality universities are established.

• Work in conjunction with the partnerships team to maximize existing global relationships.

• Create editorial content related to the members of the delegation.

• Assist with local promotional events included in the annual action plan.

• Organize showcases or brand events when appropriate.

• Represent Relais & Châteaux at various events to enhance brand visibility.

• Provide bi-weekly updates to the International Director of Member Services and the Delegate.

⛳️ Requirements

• A minimum of 8 years of experience in hospitality/tourism, preferably in the luxury hospitality sector.

• Exceptional interpersonal, communication, business, and service skills.

• A confident individual capable of considering multiple viewpoints.

• Highly organized with outstanding time management and project management abilities.

• A self-motivated individual who can work independently while also being a team player.

• Strong problem-solving skills.

• Proficiency in Spanish and fluent English.

• A valid driving license is required.

• Must be open to traveling at least 30% of the time (50% during the first year).

🏝️ Benefits

• Exclusive internal program for enhancing stays within the Relais & Châteaux collection.

• Access to special offers from partners in lifestyle, wellness, and gastronomy.

• A people-centered, high-standard, and supportive work environment.