Director, Logistics – Order Management

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the comprehensive order fulfillment process, manage global logistics operations, and oversee partnerships with third-party distributors.

• Supervise the entire order-to-cash cycle across both wholesale and eCommerce channels.

• Direct warehouse and distribution activities through third-party logistics (3PL) partners.

• Manage relationships with global 3PL providers, conduct performance evaluations, track KPIs, and ensure contract compliance.

• Guarantee system integration among ERP, WMS, EDI, and customer platforms.

• Monitor EDI compliance, address violations, and handle chargeback mitigation.

• Oversee customer onboarding processes and logistics setup.

• Shape the global transportation strategy encompassing parcel, LTL, ocean, and air freight.

• Manage carrier performance, plan capacity, and optimize costs.

• Lead requests for proposals (RFPs), contract negotiations, and vendor selection processes.

• Monitor shipping performance, delivery schedules, and cost metrics.

• Establish and track operational key performance indicators (KPIs).

• Support forecasting and budgeting through operational insights and historical performance data.

• Analyze trends to identify opportunities for service level improvements and cost reductions.

• Spearhead continuous improvement initiatives.

• Develop and implement standard operating procedures (SOPs) across logistics, fulfillment, and partner operations.

• Collaborate across functions to streamline processes and eliminate inefficiencies.

• Drive automation and system enhancements to minimize manual intervention and improve accuracy.

• Report directly to the Chief Operations Officer.

⛳️ Requirements

• Over 10 years of experience in logistics, fulfillment, or supply chain operations, ideally within consumer products or high-growth settings.

• Proven leadership in managing third-party logistics (3PL), transportation networks, and order management systems.

• Strong understanding of ERP, WMS, EDI, and eCommerce platforms; experience with NetSuite or similar systems is preferred.

• Advanced analytical and reporting capabilities, including proficiency in Excel and data visualization tools.

• Experience with contract negotiations, RFP processes, and vendor management.

• Demonstrated capability to lead cross-functional teams and influence stakeholders at various levels.

• Strong problem-solving, organizational, and project management skills.

• Position is open to candidates located in the United States.

• Must be authorized to work in the U.S. or indicate whether employer sponsorship is needed.

🏝️ Benefits

• Bonus Opportunity.

• 100% employer-paid medical, dental & vision coverage.

• Unlimited personal time off and paid company holidays.

• Flexible scheduling during the Spring & Summer seasons.

• Up to 18 weeks of paid parental leave.

• 401(k) plan with a company match.

• Monthly stipends to support remote work and self-care.

• Flexible work model: work from home or from one of our offices.

• Quarterly stipend for ILIA products.