Director, Large Fleet and Sharing Economy Claims

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Contribute to the formulation and implementation of the claims strategy in alignment with divisional objectives.

• Supervise daily operational performance of Large Fleet claims programs.

• Provide oversight authority for TPAs and other claim partners managing Large Fleet losses.

• Engage in the evaluation, monitoring, and periodic auditing of TPA performance.

• Review and assess claims that surpass adjuster or TPA authority limits.

• Assist in formulating litigation management strategies for assigned losses.

• Offer technical guidance to internal stakeholders and TPA teams regarding complex and high-severity claims.

• Establish, track, and monitor key performance indicators (KPIs) and operational metrics for Large Fleet claims programs.

• Identify loss trends and relay observations to underwriting, product, and actuarial partners as necessary.

• Ensure that risks associated with business operations are effectively recognized, measured, monitored, and controlled.

• Assume responsibility for service, loss control, and loss adjustment expenses.

• Aid in the preparation of program reports for quarterly business reviews and partner meetings.

• Collaborate with internal partners on process enhancements, product feedback, and operational improvements.

• Participate in client and account review meetings to provide claims expertise and program insights.

• Identify training needs and assist in developing resources for claims staff and TPA personnel.

• Drive initiatives that enhance efficiency, accuracy, and consistency across the Large Fleet claims program.

• Foster a culture of high-quality service, continuous learning, and operational excellence.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 10 years of experience in Large Fleet, Commercial Auto, or Transportation sectors.

• A minimum of five years in a leadership role within Claims is preferred; positions such as Supervisor, Manager, or Director.

• Experience managing or overseeing rideshare programs, large fleets, commercial transportation, and sharing economy insurance programs.

• Ability to acquire and maintain necessary state adjuster licenses.

• Outstanding verbal and written communication skills.

• Strong claim analytics, presentation skills, and demonstrated problem-solving capabilities.

• Proficient in using, interpreting, and leading with data.

• Excellent interpersonal skills, with the ability to lead and collaborate effectively.

• High integrity, professionalism, and meticulous attention to detail.

• Occasional travel may be required.

🏝️ Benefits

• Competitive compensation package.

• Generous 401K employer match.

• Employee Stock Purchase plan with employer matching.

• Generous Paid Time Off.

• Comprehensive benefits that extend beyond health, dental, and vision.

• Programs aimed at the wellness of the entire family, including physical, mental, and financial wellbeing.

• Abundant opportunities for continuous learning, including tuition reimbursement, industry-related certifications, and professional training.

• A dynamic, ambitious, fun, and exciting work environment.

• A commitment to social and community responsibility, including a matching donation program, volunteer opportunities, and an employee-driven corporate giving program.