Director, Key Accounts

This is a fully remote position, open to applicants in Belgium, +4 more countries.

📋 Description

• Take full ownership and cultivate relationships with a portfolio of strategic accounts as the senior commercial relationship leader and primary executive contact.

• Create and implement growth strategies for assigned key accounts, aligned with business metrics and revenue objectives.

• Guide the team on account strategies, executive engagement, and the execution of complex, multi-year contracts.

• Recognize opportunities for workflow enhancements and use-case developments.

• Enhance the skills of the wider customer-facing team in commercial best practices.

• Work in collaboration with Customer Success Operations, Customer Value Architects, and Product on account strategies and implementations.

• Establish processes to scale the Key Account Management function as Neara’s European operations expand.

• Co-present with utilities at major conferences and events throughout Europe.

• Provide reports on account performance, pipeline status, and expansion opportunities to senior leadership.

⛳️ Requirements

• Consultative approach to problem-solving.

• Exceptional communication capabilities.

• Familiarity with the utilities sector.

• Demonstrated success in commercial execution involving large, multi-year, and multifaceted contracts.

• Experience in leading or mentoring a customer-facing team.

• Proven track record of managing and growing enterprise-level accounts within complex technical or SaaS environments.

• Experience in the utilities sector or a similarly intricate, technical, infrastructure-heavy industry is highly desirable.

• Background in leading, managing, or mentoring Account Managers or Customer Success Managers, ideally in a player-coach role.

• Experience in strategic sales, management consulting, or tech-driven enterprise environments.

• Strong communication and interpersonal skills, with the ability to navigate executive dynamics and cultivate a collaborative, customer-centric culture internally.

• Proficiency in English (required).

• Proficiency in additional European languages is a bonus.

🏝️ Benefits

• Competitive salary plus a commission structure.

• Significant development opportunities with potential for lateral and upward movement within a high-growth organization.

• A highly meritocratic, non-bureaucratic, and low-ego work environment.

• The chance to play a pivotal role in expanding Neara’s presence among Europe’s largest utilities to address real-world infrastructure challenges.

• Opportunity to engage across various business areas and forge relationships with key internal and external stakeholders.