Director, Inside Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop the Inside Sales team, including both managers and specialists.

• Cultivate a culture of accountability, collaboration, and high-performance standards.

• Conduct regular performance evaluations and create clear development plans.

• Oversee onboarding and continuous training to ensure robust product knowledge and sales effectiveness.

• Drive lead conversion rates, enhance reservation quality, and optimize overall sales performance.

• Collaborate with Sales Leadership on forecasting, pricing strategies, and occupancy planning.

• Monitor pipeline activities and key performance indicators (KPIs) to ensure revenue targets are consistently achieved.

• Identify opportunities for refining sales processes and maximizing revenue outcomes.

• Work with executive leadership to establish departmental goals and performance benchmarks.

• Ensure adequate staffing, scheduling, and resource allocation to meet demand.

• Manage payroll, scheduling, and operational processes through effective team leadership.

• Align Inside Sales operations with broader Business Development strategies.

• Maintain data integrity across Salesforce, FQ Live, Oscar, and associated systems.

• Establish and ensure compliance with company policies, standard operating procedures (SOPs), and data standards.

• Drive enhancements in processes, automation, and systems.

• Audit sales activities and reservation data to guarantee accuracy and consistency.

• Serve as a point of escalation for complex or high-priority client issues.

• Collaborate with Marketing, Operations, Guest Services, and Finance to enhance outcomes.

• Ensure high-quality, consistent communication across all client interactions.

• Support team alignment to improve service delivery and client satisfaction.

⛳️ Requirements

• Bachelor’s degree in Business, Hospitality, or a related field preferred (or equivalent experience).

• 10+ years of experience in inside sales or B2B hospitality.

• 5+ years of leadership experience in managing multi-tiered teams.

• Demonstrated success in driving revenue growth, forecasting, and KPI management.

• Strong expertise with CRM systems (Salesforce preferred) and sales operations.

• Exceptional leadership, coaching, and team development capabilities.

• Strong analytical and problem-solving skills with a focus on data-driven decision-making.

• Excellent communication and stakeholder management abilities.

• Experience in cross-functional collaboration within fast-paced, dynamic settings.

• Ability to lead through change and promote continuous improvement initiatives.

• Highly organized with a keen attention to detail and execution.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Life, Short- and Long-Term Disability Insurance.

• Medical Flexible Spending Account (FSA) and Commuter Benefits.

• 401(k) plan with Company Match.